Senior Care Client Success Coordinator

Senior Helpers; Monterey Park (CA); On-site; USD 50,000 - 70,000; Part time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short term Disability

Long-term Disability

Paid Sick Leave

Life Insurance

Pay On Demand

Bonus structure

Job summary

Senior Helpers of Monterey Park is seeking a part-time Client Service Coordinator to manage client services, convert leads, retain clients, and grow hours with existing clients. The role offers potential full-time hours as the business scales, with benefits as the company grows.

Multilingual ability (Mandarin/Cantonese) is a plus; the candidate will visit client homes, review care plans, and coordinate care with the scheduling and care team.

Qualifications

• Bachelor’s degree preferred.
• 3+ years’ experience in customer service, client services and management, sales, and account management.

Responsibilities

• Create and implement an on-boarding process for new clients requesting services.
• Respond to all service inquiry calls and conduct follow-up communications with leads to meet client conversion targets.
• Be the main contact for introductions, first days of service calls, and visits for new clients and their families within the clients’ first 30-90 days of services.
• Determine the service offerings needed to enhance seniors’ quality of life.
• Complete assessments and re-assessments using LIFE Profile.
• Spend approximately two to three days in the field reassessing clients and managing client visits in the hospital, rehabs, facilities, etc
• Complete quality assurance checks on a recurring basis to assess the quality of services and client/family satisfaction.

Skills

Customer service

Client relations

Organization

Communication

Multi-tasking

Microsoft Office

Software learning

Problem solving

Mandarin/Cantonese

Education

Bachelor’s degree preferred

Tools

Microsoft Word

Excel

Internet

AI

Outlook

Job description

Senior Helpers of Monterey Park is seeking a part-time Client Service Coordinator to manage client services, convert leads, retain clients, and grow hours with existing clients. The role offers potential full-time hours as the business scales, with benefits as the company grows.

Multilingual ability (Mandarin/Cantonese) is a plus; the candidate will visit client homes, review care plans, and coordinate care with the scheduling and care team.