Care Coordinator for Home Care

CareWorks Health Services; La Bolsa (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay with bonuses

Health and dental insurance

10 days PTO + 6 paid holidays

Training and development

Job summary

CareWorks Health Services in Huntington Beach, CA is seeking a full-time in-person Care Coordinator to maintain fully staffed client schedules and support HR-related activities. You will coordinate with caregivers, clients, staffing, and leadership to ensure smooth operations in a fast-paced home care setting.

The role requires strong communication, problem-solving, and a solid understanding of California home care regulations.

Qualifications

• High school diploma required; college coursework preferred.
• Experience in scheduling, care coordination, staffing, recruiting, or HR is expected.
• Strong knowledge of home care operations and compliance is required.

Responsibilities

• Keep client schedules fully staffed by matching caregivers to client needs.
• Respond to concerns, resolve service issues, and document activities.
• Assist with recruiting, onboarding, and orientation; handle missing documents.

Skills

Scheduling

Care coordination

HR & Recruiting

Bilingual Vietnamese/English

Customer service

Communication

Time management

Compliance knowledge

Problem solving

Confidentiality

Education

High school diploma

College coursework preferred

Tools

Google Workspace

HRIS

Applicant Tracking

Scheduling software

Job description

Full-Time | In-Person. | Location: Huntington Beach & Laguna Hills, CA

About the Role

The Care Coordinator is the day-to-day link between clients, Caregivers, staffing, recruiting, and HR. The primary focus is keeping client schedules fully staffed, communicating changes quickly, and solving problems before they affect service. This role also supports recruiting, hiring, onboarding, orientation, employee relations, and basic HR documentation for Caregivers. Success requires strong follow-through, good judgment, comfort with difficult conversations, and the ability to shift priorities in a fast-paced home care environment.

What Success Looks Like

• 95%+ staffing rate with open shifts addressed quickly and accurately.
• Client turnover maintained below 3.5% through responsive service and proactive follow-up.
• 90%+ client and caregiver satisfaction through clear communication and dependable support.
• New Caregivers move through hiring, onboarding, and orientation promptly and with complete documentation.
• Employee issues, attendance concerns, and policy violations are documented and addressed consistently.

What You'll Do

1. Keep client schedules fully staffed by matching Caregivers to client needs, covering open shifts, resolving call-outs, and communicating changes quickly.
2. Support clients, families, and Caregivers by responding to concerns, solving service issues, documenting activity, and following through until problems are resolved.
3. Assist with recruiting and hiring, including applicant outreach, phone screening, interview coordination, onboarding, orientation, and follow-up on missing documents.
4. Support employee relations by coaching Caregivers, addressing attendance and performance concerns, issuing verbal or written warnings, and escalating serious HR or compliance issues.
5. Work closely with staffing, recruiting, HR, client services, and leadership to maintain strong staffing, client satisfaction, complete documentation, and smooth day-to-day operations.

• Competitive pay with opportunities for performance-based bonuses.
• Training and development with opportunities to grow into staffing, recruiting, HR, or operations leadership.
• Health and dental insurance.
• Concierge doctor membership.
• 10 days PTO + 6 paid holidays.
• Potential quarterly bonuses based on company financial performance and individual job performance.
• Potential quarterly bonuses based on company financial performance and individual job performance.

Requirements

• Bilingual preferred: Vietnamese and English.
• High school diploma required; college coursework or degree preferred.
• 2+ years of scheduling, care coordination, staffing, recruiting, or HR experience; home care experience strongly preferred.
• Comfort handling high-volume phone, text, and email communication with clients, applicants, and employees.
• Ability to have clear, respectful conversations about attendance, performance, policy expectations, and corrective action.
• Extensive working knowledge of California Wage Order 15, California wage-and-hour requirements, meal/rest period rules, overtime, sick leave, leaves of absence, hiring practices, and other employment laws affecting home care employees.
• Strong working knowledge of California Home Care Services Consumer Protection Act/Home Care Services Bureau requirements, including Home Care Aide registration, Live Scan/background-clearance requirements, training, personnel documentation, and caregiver compliance.
• Strong problem-solving skills and the ability to make sound decisions when schedules change quickly.
• Excellent customer service, follow-through, organization, and time-management skills.
• Professional discretion and ability to handle employee and client information confidentially.
• Familiarity with home care services, basic medical terminology, scheduling practices, and caregiver/client matching preferred.
• Proficiency with Google Workspace and comfort learning scheduling, HRIS, applicant tracking, and communication software.
• Flexible, calm, and dependable when priorities change or urgent staffing needs arise.

CareWorks Health Services is an equal opportunity employer.