Senior Care Advisor - Remote: Matchmaking & Family Support

Sharecare-0658f4bc; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

CareLinx is seeking a Senior Care Advisor to guide members through the caregiver search journey with exceptional communication and relationship-building. You’ll collaborate with the Enrollment Team to ensure smooth handoffs and provide ongoing post-hire support to families and caregivers.

This remote role requires strong time management, confidentiality, and leadership to maintain satisfaction and drive program improvements.

Qualifications

• Guides members through caregiver search with relationship building and communication.
• Works with Enrollment Team to ensure seamless handoffs.
• Provides ongoing support after caregiver hire to maintain satisfaction.
• Documents all family and caregiver interactions in CareLinx’s EHR system.
• Collaborates professionally with team members across CareLinx.
• Demonstrates excellent verbal and written communication via phone, email, and text.
• Keeps up with industry trends and opportunities for business development.
• Maintains a positive CareLinx representation to clients and colleagues.

Responsibilities

• Responsible for guiding members on the caregiver search journey through relationship building and exceptional communication.
• Work closely with the Enrollment Team to ensure seamless handoffs
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
• Work collaboratively and professionally with other team members and teams within CareLinx
• Exhibit excellent verbal and written communication skills via phone, email, and text
• Stay up to date on industry trends and be willing to learn about new business development opportunities
• Always presents as a positive CareLinx representative to both clients, and colleagues
• Proactively takes ownership of administrative and/or high level tasks as needed
• Is able to identify and articulate trends that affect the member experience during the caregiver recruitment process
• Ability to deescalate unhappy members and provide a positive experience
• Presents process improvement suggestions in a collaborative and thoughtful manner
• Flexibility in taking on additional tasks for the benefit of the team, including shadowing new team members, and participating in pilot programs and special projects
• Promotes a positive team culture and is an active resource to teammates
• Senior Enrollment Specialists are expected to consistently meet and exceed performance goals set forth per CareLinx guidelines and act as a role model for teammates

Skills

Time management

Microsoft Office

Communication

Problem solving

Customer service

Confidentiality

Team collaboration

Self-motivated

Goal-driven

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Microsoft Office Suite

Job description

CareLinx is seeking a Senior Care Advisor to guide members through the caregiver search journey with exceptional communication and relationship-building. You’ll collaborate with the Enrollment Team to ensure smooth handoffs and provide ongoing post-hire support to families and caregivers.

This remote role requires strong time management, confidentiality, and leadership to maintain satisfaction and drive program improvements.