Remote Care Advisor: Guide Caregiver Hiring & Support

Sharecare, Inc.; Mesa (AZ); Hybrid; USD 20,664 - 34,440; Full time

Job summary

A leading healthcare technology provider is looking for a Care Advisor to assist families with caregiver searches through exceptional support and guidance. This remote role requires excellent communication skills and experience in customer service, particularly within a healthcare environment. You'll also maintain relationships with caregivers to ensure satisfaction and may work onsite in Mesa, AZ. Join us to make a positive impact in people’s health journeys!

Qualifications

• At least one year of experience in a productivity-based customer service role.
• Previous healthcare experience preferred.
• Military experience is a plus but not required.

Responsibilities

• Guide members on the caregiver search journey through relationship building.
• Provide ongoing support after the caregiver hire.
• Document accurate notes of all family and caregiver interactions.
• Work collaboratively with other team members.

Skills

Effective time management

Attention to detail

Excellent communication

Organizational skills

Multitasking

Customer service

Education

High school diploma or equivalent

Some college-level coursework

Tools

Microsoft Office Suite

Job description

A leading healthcare technology provider is looking for a Care Advisor to assist families with caregiver searches through exceptional support and guidance. This remote role requires excellent communication skills and experience in customer service, particularly within a healthcare environment. You'll also maintain relationships with caregivers to ensure satisfaction and may work onsite in Mesa, AZ. Join us to make a positive impact in people’s health journeys!