Sr. Care Advisor - Remote

Sharecare-0658f4bc; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

CareLinx is seeking a Senior Care Advisor to guide members through the caregiver search journey with exceptional communication and relationship-building. You’ll collaborate with the Enrollment Team to ensure smooth handoffs and provide ongoing post-hire support to families and caregivers.

This remote role requires strong time management, confidentiality, and leadership to maintain satisfaction and drive program improvements.

Qualifications

• Guides members through caregiver search with relationship building and communication.
• Works with Enrollment Team to ensure seamless handoffs.
• Provides ongoing support after caregiver hire to maintain satisfaction.
• Documents all family and caregiver interactions in CareLinx’s EHR system.
• Collaborates professionally with team members across CareLinx.
• Demonstrates excellent verbal and written communication via phone, email, and text.
• Keeps up with industry trends and opportunities for business development.
• Maintains a positive CareLinx representation to clients and colleagues.

Responsibilities

• Responsible for guiding members on the caregiver search journey through relationship building and exceptional communication.
• Work closely with the Enrollment Team to ensure seamless handoffs
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
• Work collaboratively and professionally with other team members and teams within CareLinx
• Exhibit excellent verbal and written communication skills via phone, email, and text
• Stay up to date on industry trends and be willing to learn about new business development opportunities
• Always presents as a positive CareLinx representative to both clients, and colleagues
• Proactively takes ownership of administrative and/or high level tasks as needed
• Is able to identify and articulate trends that affect the member experience during the caregiver recruitment process
• Ability to deescalate unhappy members and provide a positive experience
• Presents process improvement suggestions in a collaborative and thoughtful manner
• Flexibility in taking on additional tasks for the benefit of the team, including shadowing new team members, and participating in pilot programs and special projects
• Promotes a positive team culture and is an active resource to teammates
• Senior Enrollment Specialists are expected to consistently meet and exceed performance goals set forth per CareLinx guidelines and act as a role model for teammates

Skills

Time management

Microsoft Office

Communication

Problem solving

Customer service

Confidentiality

Team collaboration

Self-motivated

Goal-driven

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Microsoft Office Suite

Job description

Job Description:Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform, including benefits navigation, care management, home care resources, and health information management, Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. AskMD by Sharecare, the company’s free AI health app, helps people describe a symptom, ask a health question, and get evidence-based guidance and a clear next step. AskMD is available in the U.S. on the App Store, Google Play, and the web. To learn more, visit sharecare.com.Job Summary:CareLinx is looking for an Senior Care Advisor to assist with CareLinx’s Payer Operations line of business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and the Care Advisor team is focused on providing support and guidance to members and families throughout the caregiver search, hire and retention process. This includes answering benefit specific questions, developing rapport and building confidence in the services that CareLinx can provide, creating caregiver matches based on individual preferences, and providing exceptional communication before and after the caregiver hire is complete. This is a team of dedicated experts who will guide members through the in-home care experience. As a senior on the Care Advisor team you will be expected to excel at the primary duties of the advisor position in addition to making meaningful cultural, programmatic and process improvement contributions.As a Senior Care Advisor, you are the expert for members, families and your teammates about all things CareLinx-related. You will be a role model and high level resource for your team. You need to love interacting with people and be committed to providing stellar customer service to both internal and external customers. You should also be a team player and be willing to learn. You need to thrive in a fast-paced, technology-forward environment, hold yourself to high professional standards, and be comfortable working from home. If you think there’s alignment with the description above, CareLinx may be the place for you.Essential Job Functions:Responsible for guiding members on the caregiver search journey through relationship building and exceptional communication.Work closely with the Enrollment Team to ensure seamless handoffsProvide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfactionDocument accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR systemWork collaboratively and professionally with other team members and teams within CareLinxExhibit excellent verbal and written communication skills via phone, email, and textStay up to date on industry trends and be willing to learn about new business development opportunitiesAlways presents as a positive CareLinx representative to both clients, and colleaguesProactively takes ownership of administrative and/or high level tasks as neededIs able to identify and articulate trends that affect the member experience during the caregiver recruitment processAbility to deescalate unhappy members and provide a positive experiencePresents process improvement suggestions in a collaborative and thoughtful mannerFlexibility in taking on additional tasks for the benefit of the team, including shadowing new team members, and participating in pilot programs and special projectsPromotes a positive team culture and is an active resource to teammatesSenior Enrollment Specialists are expected to consistently meet and exceed performance goals set forth per CareLinx guidelines and act as a role model for teammatesSpecific Skills/ AttributesEffective time management skillsExperience working with Microsoft Office SuiteSelf-motivated and goal/ metrics drivenCan problem solve independently and assist with escalations as neededSuperior organization and multitasking capabilitiesComfortable working in a remote environment with a high degree of autonomyProfessional, confident, outgoing demeanorExcellent verbal and written communication skillsExceptional attention to detailAbility to maintain strict confidentiality, and exercise good judgmentPossess leadership skills to support the team and provide valuable inputWillingness to go the “extra mile”Qualifications:High school diploma or equivalent is requiredSome college-level coursework is preferredMinimum of six months experience as a successful Care Advisor or Enrollment SpecialistPrevious healthcare experience, preferredProlonged periods of sitting at a desk and working on a computerSharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.