Senior Cardiovascular Practice Lead – Hybrid

Mass General Brigham; Boston (MA); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视觉 (

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass and employee-perk

Employee benefits package

Job summary

Mass General Brigham in Boston is seeking an experienced Senior Practice Assistant to join the Cardiovascular team. This hybrid, Monday–Friday role focuses on scheduling, registration, billing, and complex administration to support patients, providers, and clinical staff in a cardiovascular care setting.

You will act as a Super User, guide colleagues, and help manage provider scheduling, patient access, and billing workflows while delivering excellent patient service.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and communicate effectively with patients and colleagues.
• Strong organizational, multitasking, and time-management skills with the ability to manage competing priorities.
• Ability to work independently, follow established protocols, and provide guidance to others in a busy healthcare environment.

Responsibilities

• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
• Manage incoming calls, respond to patient inquiries, and appropriately handle routine and complex administrative requests.
• Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Perform complex administrative functions, including surgical scheduling and provider schedule changes or blocking, as needed.
• Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
• Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
• Collect co‑payments when required and support patient registration and billing processes.
• Support daily office operations, including managing correspondence, preparing documents, maintaining records, and ensuring efficient administrative workflows.
• Collaborate with cardiovascular providers, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.

Skills

Scheduling coordination

Communication skills

Organization

Independent work

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

PowerPoint

Job description

Mass General Brigham in Boston is seeking an experienced Senior Practice Assistant to join the Cardiovascular team. This hybrid, Monday–Friday role focuses on scheduling, registration, billing, and complex administration to support patients, providers, and clinical staff in a cardiovascular care setting.

You will act as a Super User, guide colleagues, and help manage provider scheduling, patient access, and billing workflows while delivering excellent patient service.