Senior Car Rental Customer Advisor

Enterprise; Gaylord (MI); Presencial; USD 21 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Resumo da oferta

Enterprise Mobility seeks a Customer Assistance Representative Sr (CAR Sr) to deliver high-level customer service in-person and by phone at Gaylord, MI locations, with occasional work at a Petoskey site. The role handles reservations, inquiries, and rental support, following training and company procedures.

Pay is $18.00 per hour with a benefits package and a weekday schedule. Responsibilities include greeting customers, processing returns, and communicating rental terms while upselling optional

Qualificações

• Customer service or sales experience is required.
• Administrative support and general office duties are expected.
• Must have reliable communication and interpersonal skills.

Responsabilidades

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Conhecimentos

Customer service

Sales experience

Administrative support

Communication

Phone handling

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Enterprise Mobility seeks a Customer Assistance Representative Sr (CAR Sr) to deliver high-level customer service in-person and by phone at Gaylord, MI locations, with occasional work at a Petoskey site. The role handles reservations, inquiries, and rental support, following training and company procedures.

Pay is $18.00 per hour with a benefits package and a weekday schedule. Responsibilities include greeting customers, processing returns, and communicating rental terms while upselling optional