Senior Educational Technology Support Analyst

Troy University; Troy, Northern (MI, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Troy University, located in Troy, Michigan, invites applications for a Senior Support Analyst for Educational Technology in the Division Finance and Administration. The role supports the Troy Online campus and campus-wide educational technology initiatives, focusing on helping users with hardware, software, and system integrations.

The successful candidate will hold a bachelor’s degree in a related field with at least five years of IT technical support experience and strong communication skills.

Qualifications

• 1. Bachelor’s degree in a related field.
• 2. Minimum of 5 years of experience working within an information technology technical support area.
• 3. Skill in installation, trouble-shooting and maintenance of technology hardware and software systems.
• 4. Demonstrated ability to interpret a variety of hardware/software specifications and take appropriate actions.
• 5. Ability to manage multiple tasks and prioritize those tasks effectively.
• 6. Strong written and verbal communication skills.
• 7. Excellent computer skills.

Skills

IT experience

Troubleshooting

Hardware maintenance

Specs interpretation

Multitasking

Communication skills

Computer skills

Education

Bachelor’s degree in a related field

Job description

Troy University, located in Troy, Michigan, invites applications for a Senior Support Analyst for Educational Technology in the Division Finance and Administration. The role supports the Troy Online campus and campus-wide educational technology initiatives, focusing on helping users with hardware, software, and system integrations.

The successful candidate will hold a bachelor’s degree in a related field with at least five years of IT technical support experience and strong communication skills.