Senior Educational Technology Administrator

Troy University; Troy, Northern (MI, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Troy University, located in Troy, Michigan, seeks a Senior Educational Technology Administrator to oversee the Canvas LMS, ensuring reliability, security, and optimal performance to support teaching and learning.

You will troubleshoot complex Canvas issues, provide advanced support to faculty, staff, students, and administrators, and manage tickets via TeamDynamix, including escalations to Instructure Support. You will also create training and online courses for campus users.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years in educational technology or technical support.
• Strong troubleshooting and analytical skills to resolve complex Canvas issues.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication; able to create technical docs.
• Ability to work with diverse individuals.

Responsibilities

• Administer and maintain the Canvas LMS for reliability, security and performance.
• Provide advanced technical support to faculty, staff, students, and admins.
• Manage support requests via TeamDynamix and escalate to Instructure Support when needed.
• Perform remote troubleshooting sessions and system maintenance and upgrades.
• Create and maintain Canvas organizations and develop online training courses.
• Support evening and weekend coverage as required.

Skills

Troubleshooting

Analytical thinking

Documentation

Communication

Time management

Customer service

Education

Bachelor’s degree or equivalent experience

Educational technology experience

Tools

Canvas LMS

TeamDynamix

Instructure Support

Job description

Senior Educational Technology Administrator

Position Title Senior Educational Technology Administrator

Position Type

Department

Division

Division Finance and Administration

Campus

Campus Troy Online

Work Status

Work Status Full-Time (FT)

Temporary

Temporary No

Location

Location Troy - T01

Job Summary

The Senior Educational Technology Administrator serves as an administrator for the University’s Canvas Learning Management System ( LMS ), ensuring its reliability, security, availability, and optimal performance to support teaching and learning. This position provides advanced technical support by troubleshooting and resolving complex Canvas-related issues for faculty, staff, students, and administrators while maintaining a high level of customer service in a fast-paced support environment. Manages and resolves support requests through the TeamDynamix ticketing system, responds to escalated support cases referred by Instructure Support, including Canvas chat sessions and institutional support tickets requiring administrative intervention, and performs remote troubleshooting sessions using approved remote support software. This position is responsible for creating Canvas organizations used for university communications, faculty development, student engagement, training initiatives, and other institutional purposes. The Senior Administrator also develops, updates, and maintains online student training courses designed to orient first‑time Canvas users and promote successful navigation and utilization of the University’s learning management system.

This position requires evening and weekend work to provide technical support to end users, perform system maintenance, software upgrades, and emergency troubleshooting.

Minimum Qualifications

1. Bachelor’s degree in a related field OR Minimum of five years of experience working within an educational technology technical support area

2. Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex technical issues.

3. Ability to manage multiple tasks and prioritize those tasks effectively

4. Strong written and verbal communication skills, including the ability to create clear technical documentation and knowledge base articles.

6. Ability to work with diverse individuals of various backgrounds

Preferred Qualifications

1. Master’s degree preferred

2. Knowledge of higher education instructional technologies, accessibility standards, and online learning environments

3. Skill in installation, trouble‑shooting and maintenance of technology hardware and software systems related to learning management systems ( LMS )

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No

Work Hours

Monday-Friday, 8-5
Afternoons and weekends as needed.

List any hazardous conditions or physical demands required by this position

NA

Does this position have supervisory responsibility?

- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affi nitive Action employer.
- Troy University participates in eVerify.