Sales Team Lead — Onsite, Growth & Incentives

MCI Careers; Wichita (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Paid Training

Career Growth Opportunities

Job summary

MCI Careers in Wichita, Kansas, is seeking an experienced Customer Service Supervisor to lead a team of inbound agents. The role demands a strong leader with a minimum of 3 years in a call center environment or 1 year in a supervisory capacity. Responsibilities include managing daily performance, improving service quality, and driving sales goals. The position offers competitive compensation and benefits, including health coverage and opportunities for career growth.

Qualifications

• Minimum of 3 years in a call center environment or 1 year in a supervisory role.
• Strong leadership and team development skills required.
• Ability to resolve conflicts and manage performance effectively.

Responsibilities

• Manage the day-to-day performance and development of 15–20 inbound agents.
• Monitor performance metrics and drive improvements in productivity and quality.
• Conduct regular coaching sessions and performance reviews.

Skills

Leadership

Communication

Problem-solving

Time management

Proficiency in Microsoft Office

Education

Associate's degree or equivalent work experience

Tools

Call center tools

Job description

MCI Careers in Wichita, Kansas, is seeking an experienced Customer Service Supervisor to lead a team of inbound agents. The role demands a strong leader with a minimum of 3 years in a call center environment or 1 year in a supervisory capacity. Responsibilities include managing daily performance, improving service quality, and driving sales goals. The position offers competitive compensation and benefits, including health coverage and opportunities for career growth.