Senior Call Center Trainer & Learning Designer

Mass Markets; Tampa (FL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

Mass Markets is seeking an Experienced Call Center Trainer to facilitate and enhance training programs for new hires. The ideal candidate will lead various training sessions, design training materials, and evaluate their effectiveness. This role requires strong facilitation and communication skills, with a focus on BPO and contact center environments.

Offering a blend of remote and in-office work, the position promises growth opportunities and includes a comprehensive benefits package after 60 days of employment.

Qualifications

• 3+ years of experience as a trainer in a BPO or contact center.
• Strong facilitation and communication skills.
• Experience with LMS platforms and virtual training tools.
• Knowledge of adult learning principles and instructional design.

Responsibilities

• Facilitate new hire training for various subjects.
• Design and update training materials and manuals.
• Conduct training needs assessments and recommend solutions.
• Evaluate training effectiveness through assessments.
• Provide coaching and support post-training.
• Collaborate with QA and Operations for performance goals.
• Maintain accurate training records and generate reports.

Skills

Facilitation skills

Communication skills

Experience with LMS platforms

Knowledge of adult learning principles

Education

3+ years of experience in BPO or contact center

Job description

Mass Markets is seeking an Experienced Call Center Trainer to facilitate and enhance training programs for new hires. The ideal candidate will lead various training sessions, design training materials, and evaluate their effectiveness. This role requires strong facilitation and communication skills, with a focus on BPO and contact center environments.

Offering a blend of remote and in-office work, the position promises growth opportunities and includes a comprehensive benefits package after 60 days of employment.