Senior Call Center Trainer | Onboarding & E-Learning

Mass Markets; Mesilla (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth opportunities

Job summary

A leading BPO company in New Mexico is seeking an Experienced Call Center Trainer to facilitate impactful training programs for new and existing agents. Responsibilities include designing training content, conducting assessments, and providing support to ensure success in a fast-paced environment. The ideal candidate has over three years of training experience in a BPO or contact center setting. Comprehensive compensation and benefits are offered.

Qualifications

• 3+ years of experience as a trainer in a BPO or contact center.
• Experience designing training materials and assessments.

Responsibilities

• Facilitate new hire training and ongoing education.
• Design and update training content.
• Evaluate training effectiveness and provide support.

Skills

Facilitation skills

Strong communication

Knowledge of adult learning principles

Tools

LMS platforms

Virtual training tools

Job description

A leading BPO company in New Mexico is seeking an Experienced Call Center Trainer to facilitate impactful training programs for new and existing agents. Responsibilities include designing training content, conducting assessments, and providing support to ensure success in a fast-paced environment. The ideal candidate has over three years of training experience in a BPO or contact center setting. Comprehensive compensation and benefits are offered.