Senior Call Center Trainer | High-Impact Training & Growth

Mass Markets; Garden City (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Job summary

Mass Markets is seeking an Experienced Call Centre Trainer to facilitate impactful training programs for agents in Garden City, Georgia. This role involves onboarding, upskilling, and providing ongoing support across various client campaigns.

The ideal candidate will have significant experience in a BPO setting, keen facilitation skills, and a strong grasp of adult learning principles. The company offers competitive compensation starting based on experience along with various benefits.

Qualifications

• 3+ years of experience as a trainer in a BPO or contact centre.
• Strong facilitation and communication skills.
• Experience with LMS platforms and virtual training tools.
• Knowledge of adult learning principles and instructional design.

Responsibilities

• Facilitate new hire training, soft skills, product/process, and systems training.
• Design and update training materials, manuals, and e‑learning content.
• Conduct training needs assessments and recommend learning solutions.
• Evaluate training effectiveness using assessments, feedback and performance data.
• Provide post‑training coaching and support to agents and team leads.
• Collaborate with QA and Operations to align training with performance goals.
• Maintain accurate training records and generate reports for internal stakeholders.

Skills

Facilitation skills

Communication skills

Instructional design knowledge

Experience with LMS platforms

Job description

Mass Markets is seeking an Experienced Call Centre Trainer to facilitate impactful training programs for agents in Garden City, Georgia. This role involves onboarding, upskilling, and providing ongoing support across various client campaigns.

The ideal candidate will have significant experience in a BPO setting, keen facilitation skills, and a strong grasp of adult learning principles. The company offers competitive compensation starting based on experience along with various benefits.