Contact Center Trainer — Hybrid Training Lead

Mass Markets; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Flexible schedule options

Health Benefits

Career Growth opportunities

Job summary

Mass Markets is seeking a Trainer in Tampa, FL to deliver engaging training sessions for new hires and existing agents. This role involves developing tailored training materials, evaluating effectiveness, and collaborating with teams to identify performance gaps.

The ideal candidate should have a Bachelor’s degree, be bilingual in English and Spanish, and possess strong facilitation and communication skills. An attractive compensation package includes health benefits, paid time off, and opportunities for career growth.

Qualifications

• 2+ years of experience as a trainer in a BPO or high-volume contact center.
• Ability to manage multiple training batches in a fast-paced environment.
• Training certifications like Train-the-Trainer are a plus.

Responsibilities

• Deliver engaging training sessions for new hires and existing agents.
• Develop training materials tailored to client-specific processes.
• Evaluate training effectiveness through assessments and feedback.

Skills

Facilitation skills

Strong communication

Interpersonal skills

Fluent in English and Spanish

Experience with LMS

Proficiency in Microsoft Office

Education

Bachelor’s degree in Education or related field

Tools

Learning Management Systems (LMS)

Microsoft Office

Contact center platforms

Job description

Mass Markets is seeking a Trainer in Tampa, FL to deliver engaging training sessions for new hires and existing agents. This role involves developing tailored training materials, evaluating effectiveness, and collaborating with teams to identify performance gaps.

The ideal candidate should have a Bachelor’s degree, be bilingual in English and Spanish, and possess strong facilitation and communication skills. An attractive compensation package includes health benefits, paid time off, and opportunities for career growth.