Senior Call Center Specialist - Growth & Experience

Window World of LA / TX / FL; Houston (TX); On-site; USD 21,593 - 30,754; Part time

Benefits offered by this job

401k with company matching contributions

Comprehensive benefits package

Paid time off (PTO) and vacation

Opportunities for advancement and bonuses

Job summary

Window World of LA / TX / FL in Houston, TX is hiring a Senior Call Center Specialist to enhance customer experience by addressing inquiries, resolving issues, and managing appointments. Candidates should have at least a high school diploma and a year of customer service experience. The position offers a starting pay of $19/hour plus benefits like 401(k) matching, health insurance, and opportunities for advancement. Hours are Monday to Friday, with rotating Saturdays required.

Qualifications

• 1 year of experience in customer service or call center work setting.
• Proficient typing skills.
• Service-oriented with a desire to resolve customer issues.

Responsibilities

• Handle customer inquiries through various communication channels.
• Answer questions related to products, policies, and services.
• Schedule appointments for estimates and installations.

Skills

Customer service skills

Active listening

Critical thinking

Proficient computer skills

Accurate data entry

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Window World of LA / TX / FL in Houston, TX is hiring a Senior Call Center Specialist to enhance customer experience by addressing inquiries, resolving issues, and managing appointments. Candidates should have at least a high school diploma and a year of customer service experience. The position offers a starting pay of $19/hour plus benefits like 401(k) matching, health insurance, and opportunities for advancement. Hours are Monday to Friday, with rotating Saturdays required.