Outbound Customer Care Specialist — Growth & Benefits

Wrench Group; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Market Value Compensation

PTO Plan

Health, Vision and Dental plans

401K Retirement Plan

Life Insurance

Continuous Training

Job summary

A leading home services provider is seeking an Outbound Customer Service Representative in Houston, Texas. This role involves conducting outbound calls to inform customers about plumbing, HVAC, and electrical services, as well as responding to inbound communications. Ideal candidates should have a high school diploma, at least three years of experience in a call center, and proficient in Microsoft applications. The position offers market compensation, PTO, and various health plans.

Qualifications

• 3+ years experience in a call/contact center or dispatch center preferred.
• Intermediate skills in Microsoft Word and Excel.
• Regular and consistent attendance is required.

Responsibilities

• Conduct outbound calls to inform customers of available services.
• Respond promptly to inbound chat and text campaigns.
• Process customer email inquiries and respond professionally.
• Accurately enter new customer information in the CRM system.

Skills

Customer communication

Issue resolution

Data entry accuracy

Microsoft Windows proficiency

Call Center systems experience

Education

High School Graduate/GED Equivalent

Job description

A leading home services provider is seeking an Outbound Customer Service Representative in Houston, Texas. This role involves conducting outbound calls to inform customers about plumbing, HVAC, and electrical services, as well as responding to inbound communications. Ideal candidates should have a high school diploma, at least three years of experience in a call center, and proficient in Microsoft applications. The position offers market compensation, PTO, and various health plans.