Senior Call Center & Customer Experience Specialist

Window World of LA / TX / FL; Baton Rouge (LA); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

401k with company matching contributions

Comprehensive benefits package

Paid time off (PTO)

Opportunities for advancement

Paid weekly

Job summary

Window World of LA / TX / FL in Baton Rouge is seeking a Senior Call Center Representative to enhance customer experiences through effective communication. Responsibilities include handling inquiries via multiple channels, scheduling appointments, and addressing customer concerns. The ideal candidate will have a high school diploma, customer service experience, and strong computer skills. Benefits include an hourly rate of $16-$18, a comprehensive benefits package, and opportunities for advancement.

Qualifications

• 1+ years experience in customer service or call center setting preferred.
• Accuracy in data entry and proficient typing skills required.
• Ability to work in-person during specified office hours.

Responsibilities

• Handle customer inquiries through phone, email, chat, and in-person.
• Schedule appointments for estimates and services.
• Review customer accounts and resolve concerns.

Skills

Customer service skills

Active listening

Critical thinking

Proficient computer skills

Positive attitude

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office products

Job description

Window World of LA / TX / FL in Baton Rouge is seeking a Senior Call Center Representative to enhance customer experiences through effective communication. Responsibilities include handling inquiries via multiple channels, scheduling appointments, and addressing customer concerns. The ideal candidate will have a high school diploma, customer service experience, and strong computer skills. Benefits include an hourly rate of $16-$18, a comprehensive benefits package, and opportunities for advancement.