Customer Experience Specialist — Growth & Perks

Window World of LA / TX / FL; Town of Florida (NY); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Weekly pay

Bonuses

Career growth

Job summary

Window World in Tampa, FL is seeking a Customer Service Representative to join our team. You’ll be the first point of contact for customers, handling inquiries, scheduling appointments, and resolving concerns to ensure a positive home improvement journey.

Ideal candidates have at least 1 year in customer service, strong communication skills, and proficiency in MS Office. This in-office role offers weekday hours, with rotating Saturday shifts and competitive benefits.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service or call center experience (2+ years preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Proficiency with Microsoft Office and general computer applications.
• Accurate data entry and typing skills.
• Positive attitude with a passion for helping customers.
• Strong organizational and multitasking skills.
• Dependable team player with a strong work ethic.

Responsibilities

• Deliver exceptional customer service through phone, email, text messaging, online chat, and in-person interactions.
• Answer customer questions regarding products, services, appointments, and company policies.
• Schedule appointments for sales consultations, installations, service calls, and related services.
• Resolve customer concerns professionally and efficiently while escalating complex issues when appropriate.
• Maintain accurate customer records and document all customer interactions.
• Process customer payments and update customer account information.
• Support outbound customer communication initiatives and follow-up programs.
• Collaborate with internal departments to ensure timely issue resolution.
• Identify opportunities to improve customer satisfaction and internal processes.
• Meet departmental performance goals, including quality, productivity, attendance, and customer satisfaction.
• Assist with training and onboarding new team members when assigned.
• Perform other duties as assigned.

Skills

Communication skills

Problem solving

Active listening

MS Office

Data entry

Typing

Positive attitude

Organization

Multitasking

Team player

Education

High school diploma or equivalent

Job description

Window World in Tampa, FL is seeking a Customer Service Representative to join our team. You’ll be the first point of contact for customers, handling inquiries, scheduling appointments, and resolving concerns to ensure a positive home improvement journey.

Ideal candidates have at least 1 year in customer service, strong communication skills, and proficiency in MS Office. This in-office role offers weekday hours, with rotating Saturday shifts and competitive benefits.