Customer Experience Specialist

Window World of LA / TX / FL; Baton Rouge (LA); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

401k with company matching contributions

Comprehensive benefits package

Paid time off (PTO)

Opportunities for advancement and bonuses

Job summary

Window World of LA / TX / FL is seeking a Customer Service Representative for their Baton Rouge headquarters. This role involves enhancing customer satisfaction by managing product inquiries and resolving concerns. The ideal candidate will possess strong customer service skills, proficient computer abilities, and a positive attitude. Benefits include competitive pay starting at $15 per hour, paid weekly, 401k matching, and comprehensive health insurance. Opportunities for advancement are available.

Qualifications

• 1 year of experience in customer service or call center work setting (2+ years is a plus).
• Service-oriented with a desire to resolve customer issues.
• Ability to work in-person during office hours.

Responsibilities

• Handle customer inquiries through various communication channels.
• Answer questions related to products, policies, and services.
• Schedule appointments for estimates and installations.
• Create and update customer accounts and records of interactions.
• Collect and process payment transactions.
• Recommend improvements in processes and policies.

Skills

Excellent customer service skills

Active listening

Critical thinking

Proficient computer skills

Accuracy in data entry

Proficient typing skills

Service-oriented

Positive attitude

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office products

Job description

Window World of LA / TX / FL is seeking a Customer Service Representative for their Baton Rouge headquarters. This role involves enhancing customer satisfaction by managing product inquiries and resolving concerns. The ideal candidate will possess strong customer service skills, proficient computer abilities, and a positive attitude. Benefits include competitive pay starting at $15 per hour, paid weekly, 401k matching, and comprehensive health insurance. Opportunities for advancement are available.