Remote Call Center Representative – Customer Support

TMW Merchants LLC; Houston (TX); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Healthcare benefits

Retirement savings (401k with company match)

Paid time off for sick leave and holidays

Job summary

TMW Merchants LLC is looking for a Call Center Representative in Houston, TX, to support our stores and customers. The candidate will respond to customer inquiries via telephone, ensuring quality service while maintaining compliance with procedures. Required qualifications include a high school diploma, 1-2 years of customer service experience, and strong communication skills. Benefits include healthcare, retirement savings, and paid time off. The starting pay ranges from $16 to $18 per hour, commensurate with skills and experience.

Qualifications

• 1-2 years' experience in a customer focused role.
• Professional communication skills required, both written and verbal.
• Ability to handle sensitive and confidential information.

Responsibilities

• Respond to customer inquiries via telephone with professionalism.
• Resolve customer and store inquiries effectively.
• Document all customer interactions in the CRM.

Skills

Customer service

Bilingual (English/Spanish)

Problem analysis

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

TMW Merchants LLC is looking for a Call Center Representative in Houston, TX, to support our stores and customers. The candidate will respond to customer inquiries via telephone, ensuring quality service while maintaining compliance with procedures. Required qualifications include a high school diploma, 1-2 years of customer service experience, and strong communication skills. Benefits include healthcare, retirement savings, and paid time off. The starting pay ranges from $16 to $18 per hour, commensurate with skills and experience.