Senior Call Center Representative

ePremium Insurance Agency, LLC; Mason, Northern (OH, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Inhabit in Mason, OH is seeking a Senior Call Center Representative to serve as the frontline contact across phone, email, and chat channels, answering inquiries and resolving issues with professionalism. You will document interactions in internal systems, escalate complex cases, and collaborate with teams to maintain strong customer satisfaction.

This is a full-time hybrid role with in-office work Monday–Thursday and remote Friday.

Qualifications

• Minimum of 1 year experience in a contact center handling calls, chats and emails.
• Ability to obtain Property and Casualty Agent License within 3 months (expenses reimbursed).
• Ability to multi-task in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Bilingual Spanish speaking is a plus.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Respond to customer inquiries and provide accurate information regarding products or services.
• Resolve customer issues in a timely and professional manner.
• Document interactions, issues, and resolutions within internal systems.
• Escalate complex or unresolved issues to appropriate teams as needed.
• Maintain productivity, quality, and customer satisfaction metrics.
• Collaborate with internal teams to ensure efficient resolution of customer concerns.
• Adhere to assigned schedules to ensure proper coverage and service levels.

Skills

Customer service

Communication skills

Data entry

Attention to detail

Multi-tasking

Spanish language

Job description

# Senior Call Center RepresentativeHot JobUS OH EPR 001 Mason OH Office - Mason, OH 45040## OverviewPosition TypeFull Time## Description**About Inhabit**Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com. **Job Description**The Senior Call Center Representative serves as a frontline point of contact for customers, handling inbound and outbound interactions to answer questions, resolve issues, and provide accurate information. They follow established procedures and schedules to deliver timely, professional support across phone, chat, or email channels. Through effective communication and problem solving, they help ensure a positive and reliable customer experience. **What You'll Do*** Handle inbound and outbound customer interactions via phone, email, and chat* Respond to customer inquiries and provide accurate information regarding products or services* Resolve customer issues in a timely and professional manner* Follow established procedures, scripts, and workflows to ensure consistency and compliance* Document interactions, issues, and resolutions within internal systems* Escalate complex or unresolved issues to appropriate teams as needed* Maintain productivity, quality, and customer satisfaction metrics* Collaborate with internal teams to ensure efficient resolution of customer concerns* Adhere to assigned schedules to ensure proper coverage and service levels## Qualifications**Experience and Education Requirements*** Minimum of 1 year within a contact center environment handling calls, chats and emails* Ability to obtain Property and Casualty Agent License within first 3 months of employment (expenses reimbursed by company)* Ability to multi-task and work in a fast-paced environment* Strong attention to detail and organization skills* Strong customer service skills and professionalism* Ability to adapt to changing software and support parameters frequently* Ability to work individually and as a member of a team* Strong written and verbal communication skills* Strong data entry, computer and clerical skills* Bilingual Spanish speaking, a plus**Type*** Full-Time, Hourly Non-Exempt (overtime eligible)**Location*** Mason-OH* We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.*Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.**#Inhabithires**#LI-CB1*