Bilingual Solutions Center Representative

Creative Solutions Services, LLC; Columbus (OH); Hybrid; USD 39,000 - 42,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a Bilingual Solutions Center Representative (Life Insurance) in a hybrid role in Columbus, OH. You will handle inbound inquiries, explain policy changes, and educate customers on plan benefits while building trusted relationships with members and professionals.

The position requires English/Spanish fluency, a recent degree in a related field, and 1+ year in customer service or sales. Training is 5 weeks with both office and remote days.

Qualifications

• Education: Recent degree in finance, business, insurance, economics, or communications preferred.
• Experience: 1+ year in customer service or sales.
• Skills: Fluency in Spanish and English; knowledge of various insurance products and the sales process; understanding legal implications of product features in different states; strong communication and problem-solving abilities; computer proficiency.

Responsibilities

• Handle inbound calls from members, partners and financial professionals.
• Interpret policy changes and provide expert guidance.
• Maintain records and use insights to enhance customer relationships.
• Ensure compliance with industry regulations and company policies.
• Educate customers on financial implications, penalties, and plan benefits.
• Strive for first-call resolution and collaborate with internal teams on escalated cases when needed.
• Participate in career development and goal-setting sessions.

Skills

Spanish Fluency

English Fluency

Customer Service

Sales Process Knowledge

Communication

Problem Solving

Computer Proficiency

Education

Recent degree in finance, business, insurance, economics, or communications

Tools

CRM software

Microsoft Office

Job description

Bilingual Solutions Center Representative #26-02180

Up to $19.51 per hour Remote

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Job Description

They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!
Role: Bilingual Solutions Center Representative - Life Insurance
Pay Rate: $19.51 per hour, paid weekly
Location of Assignment: Hybrid (Monday/Thursday-Friday - Remote, Tues-Wednesday - Grandview office (H building, 3rd floor))
Schedule: Monday – Friday, Flexible hours b/w 8:00a-8:00p EST, 38.75 hours/week
Target Start Date: 10/26/2026, upon completion of new hire onboarding
**Candidates must be fluent in English and Spanish**
Training is a total of 5 weeks, hybrid (2 days in office (Tuesday/Wednesday) and 3 from home). Training weeks 1-1-4 is Monday-Friday 10:00-6:30. The fifth week requires flexibility in hours, Monday - Friday 8:00-8:00 EST.
No time-off allowed from 10/26-11/26
*Candidate MUST have access to router. Client will provide an Ethernet cable.
**Candidate MUST review A Day In The Life video prior to interview with hiring team.
Position Summary:
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.
Key Responsibilities:

• Handle inbound calls from members, partners and financial professionals
• Interpret policy changes and provide expert guidance
• Maintain records and use insights to enhance customer relationships
• Ensure compliance with industry regulations and company policies
• Educate customers on financial implications, penalties, and plan benefits
• Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
• Participate in career development and goal-setting sessions

Qualifications:

• Education: Recent degree in finance, business, insurance, economics, or communications preferred
• Experience: 1+ year in customer service or sales
• Skills:
  • Fluency in Spanish and English
  • Knowledge of various insurance products and the sales process
  • Solid understanding of legal implications of certain product features in different states
  • Strong communication and problem-solving abilities
  • Computer proficiency

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.
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