Senior Call Center Representative

Epremium Insurance Company Llc; Mason (OH); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Inhabit is seeking a Senior Call Center Representative in Mason, OH to handle inbound/outbound calls, chats, and emails while delivering accurate information and resolving issues with a professional approach.

The role requires at least 1 year in a contact center, ability to obtain a Property & Casualty license within 3 months, and strong communication skills. Bilingual Spanish is a plus, with in-office work Monday-Thursday and remote on Fridays.

Qualifications

• Minimum 1 year in a contact center handling calls, chats and emails.
• Ability to obtain Property and Casualty Agent License within first 3 months of employment (expenses reimbursed)
• Strong attention to detail and organization skills.
• Strong written and verbal communication skills.
• Ability to adapt to changing software and support parameters frequently.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Respond to customer inquiries and provide accurate information regarding products or services.
• Resolve customer issues in a timely and professional manner.
• Document interactions, issues, and resolutions within internal systems.
• Escalate complex or unresolved issues to appropriate teams as needed.
• Maintain productivity, quality, and customer satisfaction metrics.
• Collaborate with internal teams to ensure efficient resolution of customer concerns.
• Adhere to assigned schedules to ensure proper coverage and service levels.

Skills

Customer service

Communication

Multitasking

Data entry

Spanish (bilingual)

Job description

About InhabitInhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com.Job DescriptionThe Senior Call Center Representative serves as a frontline point of contact for customers, handling inbound and outbound interactions to answer questions, resolve issues, and provide accurate information. They follow established procedures and schedules to deliver timely, professional support across phone, chat, or email channels. Through effective communication and problem solving, they help ensure a positive and reliable customer experience.What You'll DoHandle inbound and outbound customer interactions via phone, email, and chatRespond to customer inquiries and provide accurate information regarding products or servicesResolve customer issues in a timely and professional mannerFollow established procedures, scripts, and workflows to ensure consistency and complianceDocument interactions, issues, and resolutions within internal systemsEscalate complex or unresolved issues to appropriate teams as neededMaintain productivity, quality, and customer satisfaction metricsCollaborate with internal teams to ensure efficient resolution of customer concernsAdhere to assigned schedules to ensure proper coverage and service levelsExperience and Education RequirementsMinimum of 1 year within a contact center environment handling calls, chats and emailsAbility to obtain Property and Casualty Agent License within first 3 months of employment (expenses reimbursed by company)Ability to multi-task and work in a fast-paced environmentStrong attention to detail and organization skillsStrong customer service skills and professionalismAbility to adapt to changing software and support parameters frequentlyAbility to work individually and as a member of a teamStrong written and verbal communication skillsStrong data entry, computer and clerical skillsBilingual Spanish speaking, a plusTypeFull-Time, Hourly Non-Exempt (overtime eligible)LocationMason-OHWe have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.#Inhabithires#LI-CB1