Call Center Representative

Inhabit Iq; Mason (OH); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Inhabit Iq in Mason, OH, is seeking a Call Center Representative to handle inquiries by phone, email, and chat. You will provide accurate information, resolve issues, and document interactions following established workflows.

The role requires a high school diploma or equivalent, strong communication, and the ability to multitask while maintaining quality and adherence to schedules. Office-based with some flexibility for shift coverage.

Qualifications

• High school diploma or equivalent is required.
• Strong communication skills, both verbal and written.
• Excellent customer service and problem-solving abilities.
• Ability to multitask and manage high volumes of interactions.
• Strong attention to detail and accuracy.
• Basic computer skills and familiarity with customer support tools or CRM systems.
• Ability to follow processes and work in a structured environment.
• Strong time management and organizational skills.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat
• Respond to customer inquiries and provide accurate information regarding products or services
• Resolve customer issues in a timely and professional manner
• Follow established procedures, scripts, and workflows to ensure consistency and compliance
• Document interactions, issues, and resolutions within internal systems
• Escalate complex or unresolved issues to appropriate teams as needed
• Maintain productivity, quality, and customer satisfaction metrics
• Collaborate with internal teams to ensure efficient resolution of customer concerns
• Adhere to assigned schedules to ensure proper coverage and service levels

Skills

Call center experience

Excellent communication

Multitasking

Attention to detail

Time management

Customer service

Basic computer skills

Education

High school diploma or equivalent

Tools

CRM systems

Customer support tools

Job description

Job Details: Job Location: US OH EPR 001 Mason OH Office - Mason, OH 45040, Position Type: Full Time, About Inhabit

Job Description

The Call Center Representative serves as a frontline point of contact for customers, handling inbound and outbound interactions to answer questions, resolve issues, and provide accurate information. They follow established procedures and schedules to deliver timely, professional support across phone, chat, or email channels. Through effective communication and problem solving, they help ensure a positive and reliable customer experience.

What You'll Do

• Handle inbound and outbound customer interactions via phone, email, and chat


• Respond to customer inquiries and provide accurate information regarding products or services


• Resolve customer issues in a timely and professional manner


• Follow established procedures, scripts, and workflows to ensure consistency and compliance


• Document interactions, issues, and resolutions within internal systems


• Escalate complex or unresolved issues to appropriate teams as needed


• Maintain productivity, quality, and customer satisfaction metrics


• Collaborate with internal teams to ensure efficient resolution of customer concerns


• Adhere to assigned schedules to ensure proper coverage and service levels

Qualifications

• High school diploma or equivalent is required


• Strong communication skills, both verbal and written


• Excellent customer service and problem-solving abilities


• Ability to multitask and manage high volumes of interactions


• Strong attention to detail and accuracy


• Basic computer skills and familiarity with customer support tools or CRM systems


• Ability to follow processes and work in a structured environment


• Strong time management and organizational skills


• Previous customer service or call center experience preferred

Type

Full-Time, Hourly Non-Exempt (overtime eligible)

Location

Mason-OH
We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.