Senior Multichannel Call Center Specialist In-Office/Remote

Inhabit Iq; Mason (OH); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Inhabit is seeking a Senior Call Center Representative to provide frontline support for customers via phone, chat, and email. The role emphasizes accurate information delivery, issue resolution, and adherence to scripts and workflows in a fast-paced environment.

Ideal candidates have 1+ year in a contact center, the ability to obtain a Property and Casualty license within 3 months, and strong communication skills with a Spanish language bonus.

Qualifications

• 1 year minimum in a contact center handling calls, chats and emails.
• Ability to obtain Property and Casualty Agent License within first 3 months (expenses reimbursed).
• Bilingual Spanish speaking is a plus.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat
• Respond to customer inquiries and provide accurate information regarding products or services
• Resolve customer issues in a timely and professional manner
• Follow established procedures, scripts, and workflows to ensure consistency and compliance
• Document interactions, issues, and resolutions within internal systems
• Escalate complex or unresolved issues to appropriate teams as needed
• Maintain productivity, quality, and customer satisfaction metrics
• Collaborate with internal teams to ensure efficient resolution of customer concerns
• Adhere to assigned schedules to ensure proper coverage and service levels

Skills

Customer service

Communication

Multitasking

Attention to detail

Team collaboration

Adaptability

Data entry

Spanish language

P&C license

Fast-paced environment

Job description

Inhabit is seeking a Senior Call Center Representative to provide frontline support for customers via phone, chat, and email. The role emphasizes accurate information delivery, issue resolution, and adherence to scripts and workflows in a fast-paced environment.

Ideal candidates have 1+ year in a contact center, the ability to obtain a Property and Casualty license within 3 months, and strong communication skills with a Spanish language bonus.