Call Center Representative

Epremium Insurance Company Llc; Mason (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

Inhabit is seeking a Call Center Representative to handle inbound and outbound interactions via phone, email, and chat. You will respond to inquiries, provide product information, and resolve issues following established scripts and workflows.

Proven communication and problem-solving skills are essential. The role requires attention to detail, ability to multitask, and familiarity with CRM tools. This is an in-office position in Mason, OH with overtime eligibility.

Qualifications

• High school diploma or equivalent is required.
• Excellent customer service and problem-solving abilities.
• Ability to multitask and manage high volumes of interactions.
• Basic computer skills and familiarity with CRM systems.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Respond to customer inquiries and provide accurate information regarding products or services.
• Document interactions, issues, and resolutions within internal systems.
• Escalate complex issues to appropriate teams as needed.

Skills

Strong communication

Problem-solving

Multitasking

Time management

Attention to detail

CRM familiarity

Basic computer skills

Process adherence

Education

High school diploma or equivalent

Tools

CRM systems

Job description

About InhabitInhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com.Job DescriptionThe Call Center Representative serves as a frontline point of contact for customers, handling inbound and outbound interactions to answer questions, resolve issues, and provide accurate information. They follow established procedures and schedules to deliver timely, professional support across phone, chat, or email channels. Through effective communication and problem solving, they help ensure a positive and reliable customer experience.What You'll DoHandle inbound and outbound customer interactions via phone, email, and chatRespond to customer inquiries and provide accurate information regarding products or servicesResolve customer issues in a timely and professional mannerFollow established procedures, scripts, and workflows to ensure consistency and complianceDocument interactions, issues, and resolutions within internal systemsEscalate complex or unresolved issues to appropriate teams as neededMaintain productivity, quality, and customer satisfaction metricsCollaborate with internal teams to ensure efficient resolution of customer concernsAdhere to assigned schedules to ensure proper coverage and service levelsExperience and Education RequirementsHigh school diploma or equivalent is requiredStrong communication skills, both verbal and writtenExcellent customer service and problem-solving abilitiesAbility to multitask and manage high volumes of interactionsStrong attention to detail and accuracyBasic computer skills and familiarity with customer support tools or CRM systemsAbility to follow processes and work in a structured environmentStrong time management and organizational skillsPrevious customer service or call center experience preferredTypeFull-Time, Hourly Non-Exempt (overtime eligible)LocationMason-OHWe have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.#Inhabithires#LI-CB1