Senior Call Center Representative

Inhabit Iq; Mason (OH); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Inhabit is seeking a Senior Call Center Representative to provide frontline support for customers via phone, chat, and email. The role emphasizes accurate information delivery, issue resolution, and adherence to scripts and workflows in a fast-paced environment.

Ideal candidates have 1+ year in a contact center, the ability to obtain a Property and Casualty license within 3 months, and strong communication skills with a Spanish language bonus.

Qualifications

• 1 year minimum in a contact center handling calls, chats and emails.
• Ability to obtain Property and Casualty Agent License within first 3 months (expenses reimbursed).
• Bilingual Spanish speaking is a plus.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat
• Respond to customer inquiries and provide accurate information regarding products or services
• Resolve customer issues in a timely and professional manner
• Follow established procedures, scripts, and workflows to ensure consistency and compliance
• Document interactions, issues, and resolutions within internal systems
• Escalate complex or unresolved issues to appropriate teams as needed
• Maintain productivity, quality, and customer satisfaction metrics
• Collaborate with internal teams to ensure efficient resolution of customer concerns
• Adhere to assigned schedules to ensure proper coverage and service levels

Skills

Customer service

Communication

Multitasking

Attention to detail

Team collaboration

Adaptability

Data entry

Spanish language

P&C license

Fast-paced environment

Job description

Job Details: Job Location: US OH EPR 001 Mason OH Office - Mason, OH 45040, Position Type: Full Time, About Inhabit

Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com.

Job Description

The Senior Call Center Representative serves as a frontline point of contact for customers, handling inbound and outbound interactions to answer questions, resolve issues, and provide accurate information. They follow established procedures and schedules to deliver timely, professional support across phone, chat, or email channels. Through effective communication and problem solving, they help ensure a positive and reliable customer experience.

What You'll Do

• Handle inbound and outbound customer interactions via phone, email, and chat
• Respond to customer inquiries and provide accurate information regarding products or services
• Resolve customer issues in a timely and professional manner
• Follow established procedures, scripts, and workflows to ensure consistency and compliance
• Document interactions, issues, and resolutions within internal systems
• Escalate complex or unresolved issues to appropriate teams as needed
• Maintain productivity, quality, and customer satisfaction metrics
• Collaborate with internal teams to ensure efficient resolution of customer concerns
• Adhere to assigned schedules to ensure proper coverage and service levels

Qualifications

• Minimum of 1 year within a contact center environment handling calls, chats and emails
• Ability to obtain Property and Casualty Agent License within first 3 months of employment (expenses reimbursed by company)
• Ability to multi-task and work in a fast-paced environment
• Strong attention to detail and organization skills
• Strong customer service skills and professionalism
• Ability to adapt to changing software and support parameters frequently
• Ability to work individually and as a member of a team
• Strong written and verbal communication skills
• Strong data entry, computer and clerical skills
• Bilingual Spanish speaking, a plus

Type

Full-Time, Hourly Non-Exempt (overtime eligible)

Location

• Mason-OH
• We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.