Call Center Representative

ePremium Insurance Agency, LLC; Mason, Northern (OH, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Inhabit is seeking a Call Center Representative to handle inbound and outbound customer interactions via phone, email and chat, delivering timely and accurate information across channels.

You will follow scripts, document interactions, and escalate complex issues to appropriate teams while maintaining high productivity and customer satisfaction metrics.

Qualifications

• Strong communication skills, both verbal and written.
• Excellent customer service and problem-solving abilities.
• Ability to multitask and manage high volumes of interactions.
• Strong attention to detail and accuracy.
• Basic computer skills and familiarity with customer support tools or CRM systems.
• Ability to follow processes and work in a structured environment.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Respond to customer inquiries and provide accurate information regarding products or services.
• Resolve customer issues in a timely and professional manner.
• Follow established procedures, scripts, and workflows to ensure consistency and compliance.
• Document interactions, issues, and resolutions within internal systems.
• Escalate complex or unresolved issues to appropriate teams as needed.
• Maintain productivity, quality, and customer satisfaction metrics.
• Collaborate with internal teams to ensure efficient resolution of customer concerns.

Education

High school diploma or equivalent

Tools

CRM systems

Job description

# Call Center RepresentativeHot JobUS OH EPR 001 Mason OH Office - Mason, OH 45040## OverviewPosition TypeFull Time## Description**About Inhabit**Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com. **Job Description**The Call Center Representative serves as a frontline point of contact for customers, handling inbound and outbound interactions to answer questions, resolve issues, and provide accurate information. They follow established procedures and schedules to deliver timely, professional support across phone, chat, or email channels. Through effective communication and problem solving, they help ensure a positive and reliable customer experience. **What You'll Do*** Handle inbound and outbound customer interactions via phone, email, and chat* Respond to customer inquiries and provide accurate information regarding products or services* Resolve customer issues in a timely and professional manner* Follow established procedures, scripts, and workflows to ensure consistency and compliance* Document interactions, issues, and resolutions within internal systems* Escalate complex or unresolved issues to appropriate teams as needed* Maintain productivity, quality, and customer satisfaction metrics* Collaborate with internal teams to ensure efficient resolution of customer concerns* Adhere to assigned schedules to ensure proper coverage and service levels## Qualifications**Experience and Education Requirements*** High school diploma or equivalent is required* Strong communication skills, both verbal and written* Excellent customer service and problem-solving abilities* Ability to multitask and manage high volumes of interactions* Strong attention to detail and accuracy* Basic computer skills and familiarity with customer support tools or CRM systems* Ability to follow processes and work in a structured environment* Strong time management and organizational skills* Previous customer service or call center experience preferred**Type*** Full-Time, Hourly Non-Exempt (overtime eligible)**Location*** Mason-OH* We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.*Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.**#Inhabithires**#LI-CB1*