Senior Cafe General Manager — Lead Growth & Guest Experience

Hard Rock International; Washington (District of Columbia); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Hard Rock Cafe Washington DC is seeking a seasoned Assistant General Manager to support the General Manager in upholding brand standards and driving performance. This onsite role emphasizes operational excellence, customer focus, and staff leadership in a fast-paced cafe environment.

The candidate should bring a minimum of 10 years in hospitality, a business-focused degree or equivalent entrepreneurial leadership, and strong cross-functional collaboration, communication, and problem-solving

Qualifications

• Minimum 10 years in hospitality including restaurant front line operations.
• Bachelor's Degree in Business or demonstrated entrepreneurial hospitality leadership.
• Strong leadership and interpersonal skills with cross-functional collaboration.
• Excellent verbal and written communication; proven problem-solving ability.

Responsibilities

• Serve as senior business leader in the cafe, supporting the General Manager.
• Help execute Sales & Marketing plans to achieve year-over-year growth.
• Mentor and coach junior management; develop a high-performing team.
• Ensure brand standards, guest satisfaction, and effective operating procedures.
• Collaborate across departments to optimize staffing and performance.

Skills

Leadership

Interpersonal skills

Communication skills

Problem solving

Career path to GM

Education

Bachelor's Degree in Business

Job description

Hard Rock Cafe Washington DC is seeking a seasoned Assistant General Manager to support the General Manager in upholding brand standards and driving performance. This onsite role emphasizes operational excellence, customer focus, and staff leadership in a fast-paced cafe environment.

The candidate should bring a minimum of 10 years in hospitality, a business-focused degree or equivalent entrepreneurial leadership, and strong cross-functional collaboration, communication, and problem-solving