Senior Buyer - Hybrid Procurement & Helpdesk Lead

First Citizens; Raleigh (NC); Hybrid; USD 85,000 - 110,000; Full time

Job summary

First Citizens is seeking a Senior Buyer to oversee procurement operations and helpdesk support across multiple locations including Raleigh, Charlotte, or Phoenix. The role entails managing service requests, training users, and executing orders under established contracts in a hybrid work setting.

Responsibilities include responding to tickets within SLAs, troubleshooting POs, escalating issues, and analyzing processes for improvements. Preferred CPSM certification and Coupa experience.

Qualifications

• Bachelor's degree and 4 years of purchasing experience, or High School Diploma/GED and 8 years purchasing experience.

Responsibilities

• Respond to tickets, and emails within established SLAs.
• Troubleshoot purchase orders and requisitions.
• Escalate complex issues and track them to resolution.
• Support users through the requisition to order process.
• Track helpdesk metrics and identify process improvements.
• Analyze recurring issues and recommend process improvements.
• Create purchase requisition /PO changes for new contracts/amendments.
• Provide support for warehouse replenishment orders and physical inventory audits.
• Support software orders.

Skills

Analytical skills

Communication skills

Customer service skills

Education

Bachelor's Degree in Purchasing

High School Diploma or GED with 8 years purchasing experience

Tools

Coupa

Job description

First Citizens is seeking a Senior Buyer to oversee procurement operations and helpdesk support across multiple locations including Raleigh, Charlotte, or Phoenix. The role entails managing service requests, training users, and executing orders under established contracts in a hybrid work setting.

Responsibilities include responding to tickets within SLAs, troubleshooting POs, escalating issues, and analyzing processes for improvements. Preferred CPSM certification and Coupa experience.