Senior Buyer & Procurement Helpdesk Lead (Hybrid)

First Citizens Bank; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits

Hybrid work model

Job summary

First Citizens Bank is seeking a Senior Buyer for its hybrid role based in Phoenix, AZ, with time split between office and remote work. The role manages the procurement helpdesk, handles internal inquiries, and executes orders under existing contracts across indirect materials and software.

Responsibilities include SLAs, PO management, process improvements, and support for warehouse replenishment and inventory audits. Requires Excel, Coupa familiarity, and a background in purchasing."

Qualifications

• Bachelor's Degree and 4 years of experience in Purchasing
• High School Diploma or GED and 8 years of experience in Purchasing

Responsibilities

• Respond to tickets and emails within established SLAs.
• Troubleshoot purchase orders and requisitions.
• Escalate complex issues and track them to resolution.
• Support users through the requisition to order process.
• Track helpdesk metrics and identify process improvements.
• Analyze recurring issues and recommend process improvements.
• Create purchase requisition/PO changes for new contracts/amendments.
• Provide support for warehouse replenishment orders and physical inventory audits.
• Support software orders.

Skills

Excel proficiency

Software Asset Management

Inventory Management

Analytical skills

Communication skills

Customer service

Education

Bachelor's Degree in Purchasing

High School Diploma or GED

Tools

Coupa

Job description

First Citizens Bank is seeking a Senior Buyer for its hybrid role based in Phoenix, AZ, with time split between office and remote work. The role manages the procurement helpdesk, handles internal inquiries, and executes orders under existing contracts across indirect materials and software.

Responsibilities include SLAs, PO management, process improvements, and support for warehouse replenishment and inventory audits. Requires Excel, Coupa familiarity, and a background in purchasing."