Senior Buyer & Procurement Helpdesk Lead (Hybrid)

First Citizens Bank; Raleigh (NC); Hybrid; USD 70,000 - 110,000; Full time

Job summary

First Citizens Bank is seeking a Senior Buyer for a hybrid role in Raleigh/Charlotte/Phoenix. You will oversee the procurement helpdesk, answer internal inquiries, and process orders under existing contracts while ensuring service levels.

Qualifications include a Bachelor’s degree with 4+ years purchasing experience or an equivalent combination, plus strong analytical, communication and customer service skills. Indirect materials focus and inventory management are preferred.

Qualifications

• Bachelor's degree with 4+ years purchasing experience or an equivalent combination.
• Strong analytical, communication, and customer service skills.
• Understanding of contract terms and financial commitments.

Responsibilities

• Respond to tickets, and emails within established SLAs.
• Troubleshoot purchase orders and requisitions.
• Escalate complex issues and track them to resolution.
• Support users through the requisition to order process.
• Track helpdesk metrics and identify process improvements.
• Analyze recurring issues and recommend process improvements.
• Create purchase requisition/PO changes for new contracts/amendments.
• Provide support for warehouse replenishment orders and physical inventory audits.
• Support software orders.

Skills

Excel

Software Asset Management

Inventory Management

Education

Bachelor's Degree with 4+ years purchasing experience

High School Diploma or GED with 8 years purchasing experience

Tools

Coupa

Job description

First Citizens Bank is seeking a Senior Buyer for a hybrid role in Raleigh/Charlotte/Phoenix. You will oversee the procurement helpdesk, answer internal inquiries, and process orders under existing contracts while ensuring service levels.

Qualifications include a Bachelor’s degree with 4+ years purchasing experience or an equivalent combination, plus strong analytical, communication and customer service skills. Indirect materials focus and inventory management are preferred.