Hybrid Senior Buyer - Procure-to-Pay & Helpdesk Lead

First Citizens Bank; Charlotte (NC); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank is seeking a Senior Buyer for a hybrid role across Raleigh/Charlotte or Phoenix. You will oversee the procurement helpdesk, respond to internal inquiries, process orders under contracts, and drive process improvements.

The role requires a Bachelor’s Degree with 4 years in Purchasing or a High School Diploma with 8 years in Purchasing; experience with Coupa and strong analytical and customer service skills are preferred. Hybrid work with office presence is expected.

Qualifications

• Bachelor's degree in Purchasing or related field with 4+ years of purchasing experience.
• High School Diploma or GED with 8+ years of purchasing experience.
• Experience with Coupa purchasing platform.
• Strong analytical, communication, and customer service skills.
• Understanding of contract terms and financial commitments.

Responsibilities

• Respond to tickets and emails within SLAs.
• Troubleshoot purchase orders and requisitions.
• Escalate complex issues and track them to resolution.
• Support users through the requisition-to-order process.
• Track helpdesk metrics and identify process improvements.
• Analyze recurring issues and recommend process improvements.
• Create purchase requisition /PO changes for new contracts/amendments.
• Provide support for warehouse replenishment orders and physical inventory audits.
• Support software orders.

Skills

Excel proficiency

Software Asset Management

Inventory Management

Analytical skills

Communication skills

Customer service skills

Troubleshooting

Education

Bachelor's Degree in Purchasing or related field

High School Diploma or GED

Tools

Coupa

Job description

First Citizens Bank is seeking a Senior Buyer for a hybrid role across Raleigh/Charlotte or Phoenix. You will oversee the procurement helpdesk, respond to internal inquiries, process orders under contracts, and drive process improvements.

The role requires a Bachelor’s Degree with 4 years in Purchasing or a High School Diploma with 8 years in Purchasing; experience with Coupa and strong analytical and customer service skills are preferred. Hybrid work with office presence is expected.