Senior Buyer

First Citizens; Raleigh (NC); Hybrid; USD 85,000 - 110,000; Full time

Job summary

First Citizens is seeking a Senior Buyer to oversee procurement operations and helpdesk support across multiple locations including Raleigh, Charlotte, or Phoenix. The role entails managing service requests, training users, and executing orders under established contracts in a hybrid work setting.

Responsibilities include responding to tickets within SLAs, troubleshooting POs, escalating issues, and analyzing processes for improvements. Preferred CPSM certification and Coupa experience.

Qualifications

• Bachelor's degree and 4 years of purchasing experience, or High School Diploma/GED and 8 years purchasing experience.

Responsibilities

• Respond to tickets, and emails within established SLAs.
• Troubleshoot purchase orders and requisitions.
• Escalate complex issues and track them to resolution.
• Support users through the requisition to order process.
• Track helpdesk metrics and identify process improvements.
• Analyze recurring issues and recommend process improvements.
• Create purchase requisition /PO changes for new contracts/amendments.
• Provide support for warehouse replenishment orders and physical inventory audits.
• Support software orders.

Skills

Analytical skills

Communication skills

Customer service skills

Education

Bachelor's Degree in Purchasing

High School Diploma or GED with 8 years purchasing experience

Tools

Coupa

Job description

Overview

This is a hybrid role (Raleigh, NC, Charlotte, NC, or Phoenix, AZ), with the expectation that time working will regularly take place inside and outside of a company office.

The Senior Buyer oversees the procurement operations helpdesk, answers procurement-related inquiries from internal associates and suppliers. This role is responsible for managing service requests, providing system training, executing orders with suppliers under existing contracts, and resolving procurement process issues following the company’s procurement standards and procedures.

Responsibilities & Qualifications

Duties & Responsibilities:

• Respond to tickets, and emails within established SLAs.
• Troubleshoot purchase orders and requisitions.
• Escalate complex issues and track them to resolution.
• Support users through the requisition to order process.
• Track helpdesk metrics and identify process improvements.
• Analyze recurring issues and recommend process improvements
• Create purchase requisition /PO changes for new contracts/amendments
• Provide support for warehouse replenishment orders and physical inventory audits
• Support software orders

Position Specific Skills:

Excel proficiency
Software Asset Management
Inventory Management

Qualifications:

Bachelor's Degree and 4 years of experience in Purchasing OR High School Diploma or GED and 8 years of experience in Purchasing

Preferred Qualifications:

• Experience with Coupa
• Strong analytical, communication, and customer service skills
• Understanding of contract terms and financial commitments

Preferred Area of Experience: Indirect Materials Purchasing and Supply Chain Management

License or Certification Type: ISM- CPSM Preferred

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

#EJC