Senior Business System Analyst

BrightSpring Health Services; Louisville (KY); On-site; USD 85,000 - 100,000; Full time

Job summary

BrightSpring Health Services is seeking a Senior Business Systems Analyst to serve as the subject matter expert for Homecare Homebase (HCHB) and related clinical applications. The role focuses on optimizing workflows, providing technical support, and driving system enhancements while ensuring compliance with regulatory standards across the organization.

You will collaborate with IT and clinical staff to improve system integrity, manage releases, and train teams on HCHB functionality, with a

Qualifications

• Bachelor's degree preferred.
• 3+ years in Home Health with HomeCare Homebase EMR experience.
• Understanding of Home Health regulations and operational workflows.
• Strong communication and project management skills.
• Ability to assess risks and downstream impacts of system changes.

Responsibilities

• Act as SME on HCHB and clinical systems; optimize workflow.
• Provide technical support and guidance to maintain system integrity.
• Implement system changes including release management and form updates.
• Manage HCHB/Pointcare incidents via ServiceNow; coordinate with vendors.
• Collaborate with IT to assess impact on service desk ticket volume.
• Foster relationships with internal teams and vendors.
• Support projects involving clinical applications implementation/expansion.
• Provide training on HCHB functionality.
• Participate in audits to ensure SOX/HIPAA compliance.
• Support integration between software systems.

Skills

HomeCare Homebase EMR

Home Health industry experience

Regulatory compliance (SOX/HIPAA)

System release management

Technical training and guidance

Education

Bachelor's degree (preferred)

Tools

ServiceNow

Job description

Our Company

BrightSpring Health Services

Overview

The Business Systems Analyst - SR serves as a subject matter expert for Homecare Homebase (HCHB) and related clinical applications. This role is responsible for providing technical support, optimization of systems, processes, implementing system enhancements, and ensuring compliance with regulatory standards. The analyst collaborates across teams to maintain system integrity, improve operational efficiency, and support clinical staff through training and technical guidance.

Responsibilities

• Act as a subject matter expert on HCHB and other clinical systems, focusing on workflow optimization and documentation improvements.
• Provide technical support and guidance to maintain system integrity and performance.
• Implement system changes and enhancements, including release management, clinical form updates, workflow adjustments, service codes, table setups, and integrations.
• Manage and resolve HCHB/Pointcare incidents and service requests via ServiceNow; escape issues to vendors when necessary and monitor resolution.
• Collaborate with IT teams to assess the impact of system changes on service desk ticket volume.
• Foster positive, collaborative relationships with internal teams and external vendors.
• Support projects involving the implementation or expansion of clinical applications.
• Provide training and education on HCHB functionality and related systems.
• Participate in audits to ensure compliance with SOX, HIPAA and other regulatory requirements.
• Support integration between software systems for seamless data flow.

Qualifications

• A bachelor's degree, preferred.
• Minimum of 3 years in the Home Health industry, with at least 3 years of hands-on experience supporting/implementing the HomeCare Homebase EMR system.
• Understanding of Home Health regulations and operational workflows.
• Demonstrated ability to apply critical thinking and sound judgment to assess risks and downstream impacts of system changes.
• Proven ability to lead/manage projects or consistently complete assigned tasks within established timelines.Excellent verbal and written communication skills, with the ability to convey technical concepts clearly to diverse audiences.

About our Line of Business

BrightSpring Health Services provides complementary home- and community-based health solutions for medically complex populations in need of specialized and/or chronic care. Through the Company's service lines, including pharmacy, home health care, and rehabilitation, we provide comprehensive and more integrated care and clinical solutions in all 50 states to approximately 500,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and industry-leading quality metrics across its services lines, while improving the health and quality of life for high-need individuals and reducing overall healthcare system costs. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.