Clinical Scheduler

BrightSpring Health Services; Winston-Salem (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

BrightSpring Health Services is seeking an administrative support professional to manage front-desk duties and coordination of patient visits. This role supports clinical managers by scheduling visits, handling calls, and maintaining accurate visit data in the electronic medical record.

Candidates should hold an active LPN license, CPR certification, and have at least one year of clinical experience with two years in healthcare administration, preferably in home health or hospice; strong MS

Qualifications

• High school diploma or GED required.
• Valid LPN license in the state of practice and in the state of residence.
• Current CPR certification.
• Minimum of one year clinical experience, preferably in home health.
• Minimum of two years administrative experience in a healthcare environment, preferred.
• Home health and/or hospice experience.
• Sound knowledge of home care framework, organization and function.
• Proficient in Microsoft Office with ability to learn industry software.
• Strong organizational skills, attention to detail, ability to multi-task.
• Ability to work independently and in a team environment.

Responsibilities

• Greets visitors in a courteous, professional manner.
• Answering incoming calls from patients and staff and directing to the appropriate person.
• Takes messages and relays promptly.
• Assigns clinicians to patients based on needs, location and clinician skill.
• Maintains visit data in the electronic medical record.

Skills

Customer service

Microsoft Office

Organizational skills

Communication skills

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Our Company

BrightSpring Health Services

Overview

Responsible for providing administrative support for the agency by performing general office duties including maintaining adequate stock of supplies needed for staff and patient care. Supports the clinical manager with managing patient schedules to ensure visits are performed in accordance with ordered frequencies and regulatory requirements.

Responsibilities

• Greets visitors in a courteous, professional, and timely manner
• Assists with answering incoming calls from patients, staff, physician offices, referral sources, etc. and transfers caller to the appropriate person or department
• Takes messages when needed and relays to the appropriate person in a timely manner
• Selects appropriate clinician for patient assignment based upon patient needs, location of the patient, and skill of the clinician
• Maintains visit data in electronic medical record

Qualifications

• High school graduate or GED
• Must hold a valid LPN license in the state of practice and in the state of residence
• Current CPR certification
• Minimum of one year clinical experience, preferably in home health
• Minimum of two years of administrative experience in a healthcare environment, preferred
• Home health and/or hospice experience
• Sound knowledge of the framework, organization and function of home care
• Proficient in the use of Microsoft Office (Word, Excel, Outlook, Internet Explorer) with the ability to learn industry specific software applications
• Solid organizational skills, thoroughness, and a keen attention to detail with the ability to multi-task while prioritizing effectively
• Ability to work independently and in a team environment
• Excellent, oral, written, and interpersonal communication skills
• Professional appearance and demeanor
• Basic clinical skills
• Professional appearance and demeanor
• Ability to develop critical thinking skills, research situations, solve complex problems and deal with a variety of issues

About our Line of Business

BrightSpring Health Services provides complementary home- and community-based health solutions for medically complex populations in need of specialized and/or chronic care. Through the Company's service lines, including pharmacy, home health care, and rehabilitation, we provide comprehensive and more integrated care and clinical solutions in all 50 states to approximately 500,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and industry-leading quality metrics across its services lines, while improving the health and quality of life for high-need individuals and reducing overall healthcare system costs. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.