Senior Business Resilience & Continuity Leader

Customers Bank; Malvern (Chester County); On-site; USD 100,000 - 150,000; Full time

Job summary

Customers Bank is seeking an experienced professional to support and enhance the bank's Business Continuity program. You will help document, validate, and improve continuity plans, aligning with industry best practices, risk assessments, and recovery targets to minimize disruption.

Collaborating with IT and business units, you will lead tabletop exercises, incident response activities, and training to build staff knowledge and readiness.

Qualifications

• Bachelor's degree in computer science, information technology cyber security, risk management, communications, criminal justice or similar.
• 3+ years of operational business resilience, continuity, or crisis management experience, ideally within the financial industry.
• Ability to work with business unit leaders and support senior management in seeking buy-in for changes in procedures related to continuity in the event of disruption.
• Ability to work with bank business units to help develop plans and procedures that support a coordinated response in the event of an occurrence.
• Working knowledge of disaster recovery and business continuity planning, information technology, business disruption, and business operations best practices, principles, and strategies.
• Familiarity with developing and maintaining business continuity plans, conducting business impact analysis, and organizing business continuity exercises, with a desire to build deeper expertise over time.
• Solid project management and organizational capabilities.
• Demonstrated facilitation and collaboration skills.
• Ability to communicate and interface with diverse groups (both internal and external); strong interpersonal and communication skills.
• Detail oriented with strong problem-solving and analytical abilities.
• Ability to identify potential impacts of business risk and manage those risks effectively.
• Ability to plan and execute multiple projects simultaneously meeting established deadlines and overall project objectives.
• Excellent written and oral communication skills.
• Interest in or exposure to collaborating with Security teams on ISO-27001 or SOC-2 Type II attestations is a plus.

Responsibilities

• Support the bank's business continuity program with best practices and update continuity plans.
• Conduct risk assessments and business impact analyses; document critical functions and recovery targets.
• Execute continuity strategies to recover operations during disruption.
• Assist in crisis management and incident response activities.
• Create, maintain, and validate Business Continuity Plans.
• Develop procedures for disaster recovery and emergency protocols.
• Coordinate training, testing, and tabletop exercises.
• Coordinate with partners and stakeholders to keep plans updated.
• Attend professional meetings and training to stay current.
• Assist in crisis simulations to ensure plan functionality.

Skills

Project management

Communication skills

Facilitation and collaboration

Analytical abilities

Problem-solving

Interpersonal skills

Education

Bachelor's degree in computer science / information technology / cybersecurity / risk management / communications

Tools

Microsoft Office Suite

Resolver

Alert Media

Job description

Customers Bank is seeking an experienced professional to support and enhance the bank's Business Continuity program. You will help document, validate, and improve continuity plans, aligning with industry best practices, risk assessments, and recovery targets to minimize disruption.

Collaborating with IT and business units, you will lead tabletop exercises, incident response activities, and training to build staff knowledge and readiness.