Lead, Business Continuity & Resilience

Customers Bank; Northern (KY); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Customers Bank is seeking an Assistant Director of Business Resilience to lead and advance the bank's continuity capabilities. The role focuses on risk assessments, business impact analyses, and coordinating with IT and business units to ensure effective recovery strategies.

You will help develop, test, and maintain continuity plans, supporting incident response and crisis management efforts. This position requires strong communication, collaboration, and project management skills within a

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• 3+ years in operational resilience, continuity, or crisis management, preferably in financial services.
• Strong communication and interpersonal skills with ability to influence senior leaders.

Responsibilities

• Support the bank's business continuity program with industry best practices.
• Assist risk assessments, business impact analyses, and document critical functions with RTO/RPO targets.
• Help execute continuity strategies to recover critical operations after a disruption.
• Support crisis management and incident response activities and participate in exercises.
• Maintain and validate Business Continuity Plans and coordinate with units.
• Coordinate training, testing, and awareness activities across the organization.

Skills

Communication skills

Project management

Facilitation

Collaboration

Analytical abilities

Education

Bachelor's degree in information technology, cybersecurity, risk management or related field

Tools

Microsoft Office Suite

Banking applications

AI tools

Job description

Customers Bank is seeking an Assistant Director of Business Resilience to lead and advance the bank's continuity capabilities. The role focuses on risk assessments, business impact analyses, and coordinating with IT and business units to ensure effective recovery strategies.

You will help develop, test, and maintain continuity plans, supporting incident response and crisis management efforts. This position requires strong communication, collaboration, and project management skills within a