Senior Business Process & Systems Analyst (Gov Tech)

PCI Professional Services; Washington, Baltimore (District of Columbia, MD); Hybrid; USD 90,000 - 130,000; Full time

Job summary

PCI Federal (PCIF) in Washington, DC, seeks a senior Business Process Analyst to lead current state assessments, design future state processes, standardize workflows, and develop business requirements for HRSA/NHDP operations.

You will support process improvements, automation, solution design, performance measurement, and management reporting across government-approved platforms, collaborating with stakeholders to drive continuous improvement.

Qualifications

• Bachelor's degree in business administration, public administration, management, information systems, industrial engineering, or a related field.
• 7+ years of experience in business process analysis, business systems analysis, process improvement, business operations, or management consulting.
• Experience conducting stakeholder interviews, workflow assessments, process mapping, and operational analysis.
• Experience developing process documentation, SOPs, workflows, business rules, templates, and job aids.
• Experience gathering and documenting business and functional requirements.
• Experience evaluating and implementing process improvements using Government-approved technologies and automation tools.
• Experience analyzing business systems, workflows, or enterprise applications and translating business needs into functional requirements and solution recommendations.
• Experience supporting solution design, configuration, testing, and deployment activities using Government-approved platforms and technologies.
• Proficiency with Microsoft Office Suite, SharePoint, and Microsoft 365 collaboration tools.
• Strong analytical, written, verbal, facilitation, and stakeholder engagement skills.

Responsibilities

• Lead current state assessments, future state process design, workflow standardization, and business requirements development.
• Evaluate Government-approved technologies and automation tools for potential solutions.
• Support solution design, configuration, testing, and deployment activities.
• Contribute to performance measurement, management reporting, and continuous improvement activities.

Skills

Stakeholder interviews

Process mapping

SOPs documentation

Requirements gathering

Business analysis

Education

Bachelor's degree in business administration or related field

Tools

Power Platform

SharePoint

Microsoft 365

Job description

PCI Federal (PCIF) in Washington, DC, seeks a senior Business Process Analyst to lead current state assessments, design future state processes, standardize workflows, and develop business requirements for HRSA/NHDP operations.

You will support process improvements, automation, solution design, performance measurement, and management reporting across government-approved platforms, collaborating with stakeholders to drive continuous improvement.