Business Process and Systems SME

PCI Professional Services; Washington, Baltimore (District of Columbia, MD); Hybrid; USD 90,000 - 130,000; Full time

Job summary

PCI Federal (PCIF) in Washington, DC, seeks a senior Business Process Analyst to lead current state assessments, design future state processes, standardize workflows, and develop business requirements for HRSA/NHDP operations.

You will support process improvements, automation, solution design, performance measurement, and management reporting across government-approved platforms, collaborating with stakeholders to drive continuous improvement.

Qualifications

• Bachelor's degree in business administration, public administration, management, information systems, industrial engineering, or a related field.
• 7+ years of experience in business process analysis, business systems analysis, process improvement, business operations, or management consulting.
• Experience conducting stakeholder interviews, workflow assessments, process mapping, and operational analysis.
• Experience developing process documentation, SOPs, workflows, business rules, templates, and job aids.
• Experience gathering and documenting business and functional requirements.
• Experience evaluating and implementing process improvements using Government-approved technologies and automation tools.
• Experience analyzing business systems, workflows, or enterprise applications and translating business needs into functional requirements and solution recommendations.
• Experience supporting solution design, configuration, testing, and deployment activities using Government-approved platforms and technologies.
• Proficiency with Microsoft Office Suite, SharePoint, and Microsoft 365 collaboration tools.
• Strong analytical, written, verbal, facilitation, and stakeholder engagement skills.

Responsibilities

• Lead current state assessments, future state process design, workflow standardization, and business requirements development.
• Evaluate Government-approved technologies and automation tools for potential solutions.
• Support solution design, configuration, testing, and deployment activities.
• Contribute to performance measurement, management reporting, and continuous improvement activities.

Skills

Stakeholder interviews

Process mapping

SOPs documentation

Requirements gathering

Business analysis

Education

Bachelor's degree in business administration or related field

Tools

Power Platform

SharePoint

Microsoft 365

Job description

Provides business process analysis, process improvement, and technology enablement support for HRSA/NHDP administrative, financial, acquisition, purchase card, and information management operations. Leads current state assessments, future state process design, workflow standardization, business requirements development, and evaluation of Government-approved technologies. Supports implementation of process improvements, workflow automation, solution design, performance measurement, management reporting, and continuous improvement activities.

Required Qualifications

• Bachelor's degree in business administration, public administration, management, information systems, industrial engineering, or a related field.
• 7+ years of experience in business process analysis, business systems analysis, process improvement, business operations, or management consulting.
• Experience conducting stakeholder interviews, workflow assessments, process mapping, and operational analysis.
• Experience developing process documentation, SOPs, workflows, business rules, templates, and job aids.
• Experience gathering and documenting business and functional requirements.
• Experience evaluating and implementing process improvements using Government-approved technologies and automation tools.
• Experience analyzing business systems, workflows, or enterprise applications and translating business needs into functional requirements and solution recommendations.
• Experience supporting solution design, configuration, testing, and deployment activities using Government-approved platforms and technologies.
• Proficiency with Microsoft Office Suite, SharePoint, and Microsoft 365 collaboration tools.
• Strong analytical, written, verbal, facilitation, and stakeholder engagement skills.

Preferred Qualifications

• Experience supporting Federal agencies or Federal business operations programs.
• Experience with business process reengineering, Lean, Six Sigma, or continuous improvement methodologies.
• Experience with Power Platform tools (Power Automate, Power Apps, Power BI) and SharePoint solutions.
• Experience developing performance measures, metrics, and management reporting products.
• Experience with records management, workflow automation, or information management initiatives.
• Experience supporting organizational change, process adoption, or technology implementation efforts.
• Certification such as Lean Six Sigma, CBPA, PMP, or equivalent process improvement credential.

PCI Federal (PCIF) and its subsidiaries are an equal-opportunity employer. PCIF does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status.

Preference may be extended to qualified Native American Indian candidates in accordance with applicable federal law.