Senior Business Process Optimization Specialist

Argonaut Management Services, Inc; Chicago (IL); Presencial; USD 65 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) with company match

Paid time off

Professional development opportunities

Resumo da oferta

Shared Services in Chicago seeks an experienced Operations Professional to support Argo's centralized operations. The role collaborates with product lines and actuaries to improve efficiency, service quality, and workflow standardization across underwriting transactions.

The position requires at least 5 years in insurance, strong communication, and the ability to manage multiple inquiries in a fast-paced environment.

Qualificações

• High school diploma or equivalent; college coursework/degree and insurance designation preferred.
• Minimum of 5 years of insurance experience with authority.
• Proficient in Word, Excel, PowerPoint, and Outlook.
• Ability to balance multiple inquiries and competing demands in a time-sensitive, high-volume environment.
• Strong written and oral communication skills.
• Able to work autonomously in a fast-paced environment.
• Travel may be requested.

Responsabilidades

• Assist as a business representative and liaison for various system platforms.
• Production and maintenance testing.
• Identify workflow impacts due to system updates.
• Communicate system updates to staff and coordinate training.
• Identify system defects and implement fixes.
• Prioritize system releases across functions.
• Develop and maintain onboarding standards.
• Coordinate with cross-functional teams to develop, write, and implement requirements.
• Approve authorizations for service requests outside staff authority.
• Direct tasking flow and ensure efficient work processes.
• Liaise with Division Managers on issues and projects.
• Train, coach, and mentor staff including QA.
• Manage Product Line and vendor relationships.
• Conduct underwriting file analysis and identify forms/end endorsements.
• Assist underwriters and staff to enhance performance via systems and guidelines.
• Proactively manage IT and BPO relationships and overseas partners.
• Suggest, document, implement, and audit workflows to increase efficiency.
• Other duties as assigned.

Conhecimentos

Insurance experience

MS Office

Communication

Time management

Leadership

Formação académica

High school diploma

College coursework preferred

Insurance designation preferred

Ferramentas

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Descrição da oferta de emprego

Shared Services in Chicago seeks an experienced Operations Professional to support Argo's centralized operations. The role collaborates with product lines and actuaries to improve efficiency, service quality, and workflow standardization across underwriting transactions.

The position requires at least 5 years in insurance, strong communication, and the ability to manage multiple inquiries in a fast-paced environment.