Senior BPM Specialist - Insurance Ops & Process Improvement

Argonaut Management Services, Inc; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Performance incentives

Benefits package

Job summary

Argonaut Management Services, Inc. seeks a skilled insurance operations professional in New York to support centralized processes, enhance underwriting workflows, and coordinate cross-functional initiatives. The role emphasizes testing, training, and liaison activities to improve efficiency across platforms.

With 5+ years in insurance and strong communication, you will lead process improvements, supervise staff, and collaborate with product lines and actuaries to meet market demands.

Qualifications

• Minimum 5 years of insurance experience with authority.
• Proficient in Word, Excel, PowerPoint, and Outlook.
• Able to balance multiple inquiries in a high-volume environment.
• Strong written and oral communication skills.
• Travel may be requested.

Responsibilities

• Assist and engage as a business representative and liaison for various system platforms.
• Production and maintenance testing.
• Identify workflow/process impacts as a result of system updates.
• Communication of system updates to impacted staff and coordination of training (if needed).
• Identifying system defects and/or gaps, providing resolution-based fixes.
• Prioritize system releases across functions.
• Develop and maintain onboarding standards.
• Coordinate with cross-functional teams to develop, write, and implement requirements.
• Approve authorizations for service requests that are outside of support staff authority.
• Direct the tasking flow and ensure effective efficient work processes are in place.
• Liaison with Division Managers on special issues and projects.
• Training, coaching, and mentoring less experienced staff, including Quality Assurance.
• Manage Product Line & vendor relationships.
• Conduct underwriting file analysis, including identifying forms and endorsements used in policy construction.
• Assist underwriters and support staff in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided.
• Proactively manage Information Technology and Business Process Outsourcing relationships as well as relationships with our overseas partners.
• Suggest, document, implement, and audit workflows that increase efficiency across Argo
• Other duties as assigned.

Skills

Communication skills

Leadership

Analytical ability

Time management

Team player

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Outlook

Job description

Argonaut Management Services, Inc. seeks a skilled insurance operations professional in New York to support centralized processes, enhance underwriting workflows, and coordinate cross-functional initiatives. The role emphasizes testing, training, and liaison activities to improve efficiency across platforms.

With 5+ years in insurance and strong communication, you will lead process improvements, supervise staff, and collaborate with product lines and actuaries to meet market demands.