BPM Specialist: Drive Process Excellence & Automation

Argo; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Professional development

Job summary

Argo Shared Services is seeking a results-oriented Analyst to optimize outsourcing and automate processes across Argo business units. You will use data to identify efficiency gains, build dashboards, and help set and monitor service levels with vendors.

The role requires 2–3 years in underwriting, claims, or financial operations, plus business analysis experience and a Bachelor’s degree. Proficiency with MS Office and BI tools like Tableau or Power BI is a plus.

Qualifications

• 2-3 years of experience in underwriting, claims, or financial operations.
• 1-2 years of experience performing business analysis, with a high level of competency utilizing analytical tools to create dashboards and reports providing operational insights
• Experience in managing a vendor and/or the setting and maintaining of operational Service Levels
• Exposure to Project Management spanning multiple stakeholders
• Bachelor’s degree required
• Excellent written and verbal communication skills, including listening skills
• Strong problem solving and analytical skills
• Strong organizational skills with the ability to balance and prioritize competing demands
• Advanced working knowledge of MS Office Suite
• Experience working with analytical tools and dashboards such as Tableau or Power BI a plus
• Team spirit, enthusiasm and ability to cooperate with others to accomplish goals
• Comfortable working alone and in teams

Responsibilities

• Create value and capacity across multiple Argo business units through outsourcing, process optimization, and automation.
• Utilize data and business input to identify opportunities for process efficiency and standardization across Argo Business Units.
• Pull from available data points to clearly evaluate performance, identify problem areas, and inform business decisions. Utilize this data in regular communication with the business and outsourcing partners.
• Partner with Argo Business Units to set Service Level goals and defined desired outcomes for outsourced and/or automated activities and actively manage our partner(s) to meet and exceed them.
• Prepare process maps, procedure manuals and conduct training with outsourcing partner. Work directly with internal business customers to build, review and update such materials as required.
• Transition new tasks and work types to our outsourcing partners using project management techniques to ensure new task are implemented on time and to requirements.
• Effectively communicate across multiple levels of Argo management, vendor contacts, and all key stakeholders within relevant support areas to influence and drive efficiency, performance and process excellence.
• Act as a primary point of contact with business users for changes, issues, and communication regarding outsourced and automation performance.
• Serve as subject matter expert on the fulfilment of various tasks in support of our business partners.
• Ensure that Quality Controls are in place. Perform root cause analysis where quality issues occur.
• Provide appropriate channels for exception routing, query resolution, and business feedback.
• Other duties as assigned.

Skills

Vendor management

Process improvement

Data analysis

Dashboard reporting

Project management

MS Office

Tableau/Power BI

Communication

Team collaboration

Education

Bachelor’s degree

Tools

Tableau

Power BI

Job description

Argo Shared Services is seeking a results-oriented Analyst to optimize outsourcing and automate processes across Argo business units. You will use data to identify efficiency gains, build dashboards, and help set and monitor service levels with vendors.

The role requires 2–3 years in underwriting, claims, or financial operations, plus business analysis experience and a Bachelor’s degree. Proficiency with MS Office and BI tools like Tableau or Power BI is a plus.