BUSINESS ANALYST

TechDigital Group; Foster City (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Business Analyst to drive business improvements through strategic analysis and collaboration. This role is pivotal in bridging the gap between technical teams and business departments, ensuring that functional specifications align with business needs. The ideal candidate will leverage their expertise in business processes, critical thinking, and project management to identify inefficiencies and recommend actionable solutions. Join a dynamic team where your insights and recommendations will significantly impact operational efficiency and customer satisfaction. If you are passionate about optimizing business processes and enhancing stakeholder engagement, this opportunity is perfect for you.

Qualifications

• Experience in business analysis and process optimization.
• Strong communication skills to liaise between technical and business teams.

Responsibilities

• Evaluate and improve business processes, ensuring efficient delivery of project tasks.
• Lead multiple projects, managing scope and stakeholder relationships.

Skills

Business Analysis

Critical Thinking

Project Management

Requirements Analysis

Communication Skills

Education

Bachelor's Degree in Business Administration or related field

Master's Degree (preferred)

Tools

Project Management Software

Diagramming Tools

Job description

Senior Business Analyst helps achieve business goals by analyzing business needs, business processes, and application of IT technology to business needs. Through analysis and critical thinking, identify areas of risk or inefficiencies for improvement and provide recommendations to fill in gaps and improve business processes and structures, which include technology, people, organizational, and technological structures. The role often bridges technical teams and business departments so they can work together to achieve the functional specifications required to meet business needs.

Job Description:

1. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
2. Stay current with customer needs and strategies, utilizing formal and informal written communication methods to communicate updates and findings, and facilitating project meetings and presentations to diverse audiences from business to cross-functional partners, and from application users to business leadership stakeholders.
3. Lead or participate in multiple projects by completing and updating project documentation, managing project scope, adjusting schedules when necessary, determining daily priorities, ensuring efficient and on-time delivery of project tasks and milestones, following proper escalation paths, and managing customer and supplier relationships.
4. Leading ongoing reviews of business processes and developing optimization strategies.
5. Conducting meetings and presentations to share ideas and findings.
6. Performing requirements analysis.
7. Producing as-is and to-be process flow diagrams, information flow diagrams, system RACI tables, and business requirements specifications.
8. Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level, focusing on quality improvement and data management, ensuring data is reliable and valid, developing process improvements or re-engineering and recommending elimination, integrating new systems and processes with existing ones, and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.
9. Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders, identifying business needs, determining and carrying out necessary processes and practices, monitoring progress and results, recognizing and capitalizing on improvement opportunities, and adapting to competing demands, organizational changes, and new responsibilities.
10. Provide project level analysis, producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).
11. Collaborate closely with developers to implement requirements and provide necessary guidance to testers during QA process.
12. Identify ways to increase adoption and customer satisfaction.
13. Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes.
14. Understand and negotiate needs and expectations of multiple stakeholders.
15. Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations.