Senior Business Analyst - Customer Portals (Remote)

Prudent Technologies and Consulting, Inc.

United States

Remote

USD 90,000 - 130,000

Full time

6 days ago

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Job summary

Prudent Technologies and Consulting, Inc. seeks a Sr. Business Analyst to join the Portals Product Management team, focusing on customer portals and data center-related projects in a fully remote, 12-month contract.

The ideal candidate has 7+ years in business analysis, strong stakeholder management, and hands-on experience with Salesforce, ServiceNow, and CRM tools, plus excellent communication and presentation skills to influence across all levels.

Qualifications

Bachelor’s degree in Business Management, IT or related field
Previous experience in Data Center industry is preferred but not required
Minimum 7+ years of business analysis experience
Working knowledge of customer portals/customer-facing web applications - is a plus
Experience with Salesforce or similar CRM systems
Experience with ServiceNow
Expertise with Microsoft Office tools such as Visio, PPT, Word, etc.
Ability to work independently with little supervision
Strong team player able to develop strategies and action plans and share results
Ability to foster strong partner and customer relationships
Strong presentation and facilitation skills; excellent verbal and written communication skills
Demonstrated ability to build and maintain effective working relationships at all levels of the organization
Must be able to negotiate and/or influence others to gain support for the company's needs as they change