Senior Business Analyst – Salesforce

Signature IT World Inc; Parsippany-Troy Hills (NJ); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading IT services company is seeking a Senior Business Analyst focused on Salesforce to capture and document customer-centric requirements. The role requires strong experience in systems analysis, business process design, and proficient knowledge of Salesforce Sales Cloud. Ideal candidates will have a Bachelor's degree, 5+ years in relevant experience, and a drive for results in a contract position.

Qualifications

• 5+ years’ experience in systems analysis and design.
• Strong ability to influence and drive cross-functional decisions.
• Certified Business Analysis Professional (CBAP) is a plus.

Responsibilities

• Eliciting, documenting, and mapping Salesforce data.
• Performing analysis using business requirements, functional specifications.
• Documenting requirements for integrations between enterprise systems.

Skills

Salesforce functional Business Analyst

B2B customer centric requirements

Business process design

Agile/Scrum methodology

Jira

Information Security Practices

Project Management Methodologies

Google Suite

Education

Bachelor’s Degree in Computer Science, Information Systems, Business (with IT focus)

Tools

Salesforce Sales Cloud

Lucid Charts

Job description

Title

Senior Business Analyst – Salesforce

Location

Parsippany, New Jersey (Remote)

Requirements

• Salesforce functional Business Analyst. Not looking for an admin or someone too technical
• Experience capturing, and documenting B2B customer centric requirements, with a focus on minimizing customer pain points, and providing visibility into operational data.
• Eliciting, documenting, and mapping Salesforce data to/from 3rd party and custom systems (SAP, Data Lake, etc.)
• Perform analysis and design using various methods, including: business requirements, functional specifications, user stories/acceptance criteria, use cases, swim lanes, and process flows, swim lane diagrams, AS-IS / TO-BE diagrams, and mock-ups/wireframes.
• Understanding of best practices with Digital User Interface designs and User Experience.
• Experience with visually modeling requirements using tools.
• Experience in SDLC and Agile/Scrum methodology.
• Experience in Jira.
• Experience with documenting requirements for integrations between enterprise systems.
• Strong experience in business process design and workflow analysis.
• Strong knowledge and execution of IT Standards, Policies and Procedures.
• Knowledge of Information Security Practices.
• Knowledge of Project Management Methodologies & Tools.
• Experience in working with multiple data sources and ERPs
• Experience in the Manufacturing Industry is a plus.
• Google Suite and Lucid Charts knowledge is a plus.
• Experience with Salesforce Sales Cloud and Experience Cloud is a plus.
• Strong ability to influence and drive cross-functional decisions and initiatives.
• Very Strong drive for results.
• Very Strong ability to think conceptually and forward thinking.
• Strong ability to communicate ideas in both technical and user friendly language.
• Strong ability to manage multiple concurrent initiatives
• Bachelor’s Degree in Computer Science, Information Systems, Business (with IT focus), or related majors and/or track record of work experience in areas described above.
• 5+ years’ experience in systems analysis and design with a proven record of successful medium to large scale project implementations, preferably in enterprise Business-to-Business durable goods, construction, or building materials manufacturing.
• Certified Business Analysis Professional (CBAP) or similar certification is a plus.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting