Senior Business Analyst

Prudent Technologies and Consulting, Inc.; United States; Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Prudent Technologies and Consulting, Inc. is seeking two Senior Business Analysts to join the Customer Portal team.

This role centers on gathering and documenting business requirements, improving processes, and collaborating with cross-functional teams to deliver customer-facing portal solutions. We seek extensive hands-on Business Analysis experience, with 7+ years in the field, and strong skills in process modeling, documentation, and stakeholder management.

Qualifikationen

• Hands-on experience gathering and documenting business requirements.
• Experience creating BRDs/FRDs, user stories, and process flows.
• Strong communication and stakeholder management skills.
• Experience with current/future state process mapping using Visio.

Aufgaben

• Partner with stakeholders to gather, analyze, document, and validate requirements.
• Conduct elicitation sessions and translate needs into functional requirements.
• Create BRDs, FRDs, user stories, use cases, and process maps.
• Develop current-state and future-state process maps using Visio.
• Support portal initiatives across SDLC with cross-functional teams.
• Participate in testing, UAT, defect triage, and production readiness.
• Prepare customer-facing and internal documentation and training materials.
• Assist with change management and end-user training.
• Balance business needs with technical constraints and present solutions.
• Facilitate discussions across technical and non-technical audiences.

Kenntnisse

Requirements gathering

Stakeholder management

Communication skills

Process modeling

Documentation

Visio

Word

PowerPoint

Excel

EST hours

Ausbildung

Bachelor's degree in Business/IT/CS or related field

Tools

Visio

Salesforce CRM

ServiceNow

Jobbeschreibung

We are seeking two experienced Senior Business Analysts to join our Customer Portal team. This is a true Business Analysis role focused on gathering and documenting business requirements, improving business processes, and collaborating with cross-functional teams to deliver customer-facing portal solutions.

Please note: This is not a Project Manager, Program Manager, or Scrum Master role. We are specifically looking for professionals with extensive hands-on Business Analysis experience.

Responsibilities

• Partner with business stakeholders, product owners, technology teams, vendors, and SMEs to gather, analyze, document, and validate business requirements.
• Conduct requirements elicitation sessions, workshops, and interviews to understand business needs and translate them into functional requirements.
• Create detailed Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, use cases, process flows, and gap analyses.
• Develop current-state and future-state business process maps using Visio or similar tools.
• Support customer portal initiatives by collaborating with Product, Development, QA, and Operations teams throughout the SDLC.
• Participate in system testing, UAT, defect triage, and production readiness activities.
• Prepare customer-facing documentation, internal support documentation, training materials, and user guides.
• Assist with change management, customer demonstrations, and end-user training when required.
• Build strong relationships with business stakeholders and effectively balance business needs versus technical constraints.
• Present business solutions and facilitate discussions across technical and non-technical audiences.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
• 7+ years of hands-on Business Analysis experience.
• Strong experience gathering and documenting business requirements.
• Excellent communication, facilitation, and stakeholder management skills.
• Proven ability to differentiate business needs from business wants.
• Extensive experience creating detailed current-state and future-state process flows.
• Experience developing customer-facing documentation and internal operational documentation.Experience supporting testing, UAT, and production implementations.
• Strong knowledge of business process analysis and requirements management methodologies.
• Experience with Microsoft Office Suite including Visio, Word, PowerPoint, and Excel.
• Ability to work independently with minimal supervision.
• Must be available to work Eastern Standard Time (EST) hours.

Preferred Qualifications

• Experience supporting customer-facing portals or web applications.
• Experience with Salesforce CRM or similar CRM platforms.
• Experience working with ServiceNow.
• Prior experience in the Data Center, Infrastructure, or Technology Services industry is a plus.
• Familiarity with Agile and Waterfall delivery methodologies.