Senior Branch Operations & Experience Lead

First Hawaiian Inc.; Honolulu (HI); On-site; USD 120,000 - 150,000; Full time

Job summary

First Hawaiian Bank seeks a Senior Branch Optimization and Support Analyst to join the Branch Service Delivery Team. The role partners with cross-functional teams to drive operational excellence, optimize processes, and deliver consistent service across the branch network.

You will analyze branch performance, identify opportunities for improvement, and lead initiatives to enhance efficiency, employee effectiveness, and customer experience.

Qualifications

• Experience analyzing branch performance and identifying opportunities for improvement.
• Ability to lead cross-functional projects to optimize processes and service.

Responsibilities

• Analyze branch performance to identify opportunities for improvement.
• Lead initiatives to enhance efficiency, employee effectiveness, and customer experience.
• Collaborate with cross-functional teams to implement operational improvements.

Job description

First Hawaiian Bank seeks a Senior Branch Optimization and Support Analyst to join the Branch Service Delivery Team. The role partners with cross-functional teams to drive operational excellence, optimize processes, and deliver consistent service across the branch network.

You will analyze branch performance, identify opportunities for improvement, and lead initiatives to enhance efficiency, employee effectiveness, and customer experience.