Branch Growth Leader - Customer Experience & Ops

First Hawaiian Inc.; Wailuku (HI); On-site; USD 60,000 - 115,000; Full time

Job summary

First Hawaiian Bank is seeking a dynamic Branch Manager for the Wailuku branch to lead daily operations and deliver exceptional customer experiences.

You will hire and develop staff, drive sales and service goals, manage budgets and compliance, and represent the bank in the community with integrity and accountability. This role offers a strong path to leadership in a community-focused bank.

Qualifications

• High School Diploma or GED is required.
• Bachelor's degree in business, finance or related field is preferred.
• Three years proven experience in retail sales or financial services with leadership in customer service, operations and sales.

Responsibilities

• Lead the team to deliver exceptional customer experience, grow market share, and achieve operational excellence.
• Hire and develop staff, set clear expectations, and coach performance to achieve sales and service goals.
• Manage daily operations, ensure regulatory and risk compliance, and represent the bank in the community with trust and accountability.

Skills

Leadership

Sales leadership

Communication

Customer experience

Financial management

Team coaching

Budgeting

CRM usage

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

CRM platforms

Digital tools

Job description

First Hawaiian Bank is seeking a dynamic Branch Manager for the Wailuku branch to lead daily operations and deliver exceptional customer experiences.

You will hire and develop staff, drive sales and service goals, manage budgets and compliance, and represent the bank in the community with integrity and accountability. This role offers a strong path to leadership in a community-focused bank.