Senior Branch Manager: Growth, Sales & Operations

Enterprise Financial Services Corp.; Alhambra, Northern (CA, KY); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Enterprise Bank & Trust, AVP, Branch Manager in Alhambra, CA, leads daily branch operations and drives front-end sales while ensuring exceptional customer service. The role supervises staff, handles escalated issues, and enforces policy compliance. Mandarin/Cantonese fluency is required.

You will oversee recruitment, training, and performance evaluations, and collaborate with other departments to support community banking goals. A Bachelor’s degree plus banking experience is preferred.

Qualifications

• Bachelor’s degree or equivalent experience preferred
• Minimum of three years banking experience required
• Experience in a supervisory role preferred
• Must be able to speak Mandarin and/or Cantonese fluently

Responsibilities

• Direct supervision of day-to-day branch operations and staff
• Oversee front-end sales management and customer service
• Hire, train, and evaluate branch personnel
• Ensure compliance with bank policies and procedures
• Participate in business development and community outreach
• Oversee safety, security, and facilities of the branch
• Collaborate with other departments to support operations and compliance

Skills

Leadership

Sales management

Customer service

Communication

Teamwork

Problem solving

Education

High School Diploma or equivalent

Bachelor’s degree in business or related field

Tools

Microsoft Word

Microsoft Excel

Google Suite

Workday

IBS

Salesforce

Google Docs

Job description

Enterprise Bank & Trust, AVP, Branch Manager in Alhambra, CA, leads daily branch operations and drives front-end sales while ensuring exceptional customer service. The role supervises staff, handles escalated issues, and enforces policy compliance. Mandarin/Cantonese fluency is required.

You will oversee recruitment, training, and performance evaluations, and collaborate with other departments to support community banking goals. A Bachelor’s degree plus banking experience is preferred.